What is better Salesforce Knowledge or Helpjuice? Different organizations need different types of Knowledge Management Software. To understand well which one meets your needs, think about reviewing various alternatives feature by feature an taking into consideration their terms and costs. Furthermore, you will get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.
The results are: Salesforce Knowledge (8.8) vs. Helpjuice (8.6) for overall quality and usefulness; Salesforce Knowledge (100%) vs. Helpjuice (100%) for user satisfaction rating. Check out their high and weak points and find out which software is a more sensible choice for your company. A simple, practical way is to note down the strengths and weaknesses of both solutions side by side and see which solution comes on top.
We did our best to review all popular Knowledge Management Software services offered out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Zendesk, ServiceNow Knowledge Management.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
If you are still having doubts about which service will perform best for your company it might be a sound idea to investigate each service’s social metrics. These metrics are usually a way to see how popular every software is and how extensive is its online presence.For example, if you check Salesforce Knowledge LinkedIn account you’ll find out that they are followed by 1055129 users. In case of Helpjuice the volume of followers on their LinkedIn page is 102.
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