What is better Salesforce Knowledge or Helpjuice? With various functionalities, pricing, terms, and more to evaluate, choosing the best Knowledge Management Software for your business is tough. Nevertheless making use of our system, it is simple to match the characteristics of Salesforce Knowledge and Helpjuice together with their general SmartScore, respectively as: 8.8 and 8.6 for overall score and 100% and 100% for user satisfaction.
You can also review them feature by feature check out which software is a better fit for your business. Keep in mind to use a demo first before subscribing to experience how the software works in practical situations.
In case you you need to quickly find the top Knowledge Management Software according to our review team we recommend you check out the following products: ServiceNow Knowledge Management, Zendesk, Zendesk.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
It may not always be sufficient to simply compare Salesforce Knowledge and Helpjuice against one another. Although reliable tools, pricing plans and customer reviews are all crucial and should be taken into account when making a final decision, you should also pay attention to the recognition and awards claimed by each solution. Very often a less dominant software may turn out to be an amazing choice that was a winner of many B2B awards such as our Great User Experience Award which proves that in spite of lesser market presence it’s a significant rival to the solutions that rule the market.
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