What is better Helpjuice or NinjaOne (Formerly NinjaRMM)? Assessing products to find the best Customer Support Software doesn't have to be complicated. On our review platform, you can easily match Helpjuice and NinjaOne (Formerly NinjaRMM) and promptly see their distinct features. We allow you to examine their capabilities, supported devices, level of support, pricing, terms, plus more.
You can also examine their overall score (8.6 for Helpjuice vs. 8.6 for NinjaOne (Formerly NinjaRMM)) and overall customer satisfaction level (100% for Helpjuice vs. 93% for NinjaOne (Formerly NinjaRMM)). Spend some time and review your leading options and see which one is ideal for your company. You should also consider the vendor’s business viability; can they be relied upon and will they still be operating in a few years time?
People who are pressed for time or would like to get a Customer Support Software recommendation from our experts might want to try out these top choices for the current year: Zendesk, Freshdesk Omni, Freshdesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Every time you research different Customer Support Software products you shouldn’t just analyze their list of features and provided pricing packages. Consider that the solution must be meeting your standards and team so the more flexible their offer the better. Check which systems are supported by Helpjuice and NinjaOne (Formerly NinjaRMM) and ensure you will get mobile support for whatever devices you use in your company. You should also examine which languages and countries are supported, because this could be a deal breaker for many firms.
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