Zoho Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Easy to use editor
- Single sign-on with Slack
- Markdown support
- Slack integration
- Slack notification
- Securely hosted
- Share and search pages on slack
- Page requests
- Internal page linking
- Automatic table of content
Pricing Info
Pricing Info
Tettra offers three SMB and enterprise pricing plans which are billed monthly or annually. all the plans come with a 15-day trial:
Growing @ $50/month or $60/month
- Slack integration
- Unlimited version history
- 300GB file storage
- 25 users
- $25/month for additional 25 users
Scaling @ $150/month or $180 per year
- Everything in Growing plan
- Read-only users
- Advanced page permissions
- 50 users
- $50/month for additional 25 users
Sustaining @ $300/month or $360/month
- Everything in Scaling
- Team usage reports
- Priority support
- 100 users
- $75/month for additional 25 users
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Geckoboard, Wistia, Hyper, Appnext, MeetRdgar, FreightFarms, Clearbit
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Tettra is a reliable company Wiki designed for teams that use Slack application.
Company Email
Company's Address
Tettra
Cambridge, MA
Tettra Comparisons
Popular Tettra Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticketing System
- Call Center Software
- Social Support Software
- Agent Productivity
- Knowledge Base and Forums
- Company-wide Collaboration
- Reporting and Insights
- Help Desk Essentials
Pricing Info
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
- 3 Agents
- Email Inbox & Web-form
- Work Modes
- Customizable Help Center
- Knowledge Base
- Community Forums
- Re-Branding
- Domain Mapping
- Priority SLAs
- Basic Reports
- Agent Dashboards
- Manager Dashboards
- Ticket Overview Dashboard
- The Team Feed
- Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
- Social & Community Channels
- Product Based Ticket Management
- Help Center Themes Gallery
- Public Knowledge Base
- SLAs & Escalations
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Work Modes for Tickets
- Marketplace Extensions & Integrations
- ASAP – Embeddable Self Service
- 24×5 Phone Support
- Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
- Multi-department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Blueprint – Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Ticket Templates
- Private Marketplace Extensions
- SLA Dashboards
- Ticket Sharing
- Mobile SDK
- 24×5 Chat Support
- Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
- Live Chat
- Zia – Artificial Intelligence (Beta)
- Help Center Customization
- Multi-brand Help Center
- Advanced Process Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validation Rules
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On ( ₹300/Light Agent)
Integrations
Zoho Desk integrates with the following business systems and applications:
- Zoho CRM
- Zoho Reports
- Zoho Projects
- Zoho Creator
- Salesforce
- Microsoft
- Customer Thermometer
- Twilio
- G Suite
- RingCentral
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Company Email
sales@zohocorp.com
Contact No.
Company's Address
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Zoho Desk Comparisons
Popular Zoho Desk Alternatives
In the event you are still having second thoughts about which software will be best in your case it might be a sensible idea to investigate each service’s social metrics. These metrics are frequently a way to see how popular each product is and how large is its online presence. For example Tettra Twitter profile has currently 471 followers. At the same time Zoho Desk Twitter is followed by 31380 users.
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