What is better OTRS or ScreenConnect? When scouting for the appropriate Customer Support Software for your enterprise our recommendation is that you review the features, rates, and other essential information concerning the product and vendor. Here, you can check the parallels and distinctions between OTRS (overall score at 8.4 and user satisfaction at 99%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
You can also check their specific modules, for example tools, plans, pricing, terms, etc. Moreover, analyze the terms closely for information on extra charges, including, setup cost, independent customer service, upgrade fees, storage fees, and other similar charges.
As of now, the leading products in our IT Service Software category are: Freshservice, LiveAgent, Zendesk.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you are still having second thoughts about which software will perform best for your company it may be a sensible idea to analyze each service’s social metrics. These metrics are frequently a sign of how popular a given service is and how extensive is its online presence.For example, if you check OTRS LinkedIn account you’ll learn that they are followed by 1609 people. In case of ScreenConnect the number of followers on their LinkedIn page is 16403.
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