What is better OTRS or NinjaOne (Formerly NinjaRMM)? You have so many Customer Support Software alternatives in today’s state of that industry that deciding on the best product is often overwhelming. On our comparison page, it is simple to evaluate the functions, pricing conditions, available plans, and more details of OTRS and NinjaOne (Formerly NinjaRMM).
You can check their score (8.4 for OTRS vs. 8.6 for NinjaOne (Formerly NinjaRMM)) and user satisfaction level (99% for OTRS vs. 93% for NinjaOne (Formerly NinjaRMM)). The scores and ratings offer you a general idea how these two software products perform. In addition, find out if the software can integrate with your current business apps to promote greater productivity.
We are aware that not all people have enough time to scrutinize a large number of various solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the IT Service Software category are: Zendesk, LiveAgent, Freshservice.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Every time you research different Customer Support Software apps you shouldn’t simply analyze their features list and available pricing packages. Keep in mind the solution must be matching your needs and business so the more flexible their offer the better. Find our what systems are supported by OTRS and NinjaOne (Formerly NinjaRMM) and ensure you will get mobile support for whichever devices you work on in your company. You should also examine which languages and countries are supported, because this may be a critical factor for many firms.
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