What is better OTRS or NinjaOne (Formerly NinjaRMM)? Choosing the best Customer Support Software for your organization is not that easy with a lot of features, choices, and terms to check. But, using our review platform will make it possible for you to simplify the selection steps by reading all major products in a single place.
As an illustration, you can match OTRS and NinjaOne (Formerly NinjaRMM) for their functions and overall scores, in this case, 8.4 and 8.6, respectively. Similarly, you can check which software has better general user satisfaction rating: 99% (OTRS) and 93% (NinjaOne (Formerly NinjaRMM)) to learn which product is the better option for your business. Don’t just choose the software with the most attractive price, but the software that has the best value for your money.
Right now, the most popular solutions in our IT Service Software category are: Freshservice, LiveAgent, Zendesk.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
You shouldn’t count on only a wide set of features and flexible pricing plans from a reliable Customer Support Software. Almost as significant as main features is a top-notch customer support. You want to ensure that in a situation where you have any questions about OTRS or NinjaOne (Formerly NinjaRMM), or you run into a problem, or maybe you’ll want to ask for a certain change or feature beneficial to your business you can count on a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are offered. What is more, it’s a significant advantage if you can enjoy individual training or at the very least a knowledge base you can use.
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