What is better OTRS or TeamSupport? To make sure you acquire the most efficient and productive Customer Support Software for your business, you have to compare products available on the market. For example, here it is possible to match OTRS’s overall score of 8.4 against TeamSupport’s score of 9.1. You can even review their general user satisfaction: OTRS (99%) vs. TeamSupport (99%).
What’s more, you can evaluate their good and bad points feature by feature, including their offered terms and costs. By comparing products you are more likely to select the right software for your budget. It’s clear you must understand your particular requirements to realize which solution matches those needs.
People who don't have much time or need a IT Service Software suggestion from our team may want to examine these top choices for the current year: Freshservice, Zendesk, LiveAgent.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
All the data, facts and opinions that we presented in this comparison were taken from official vendor sites, advertising content available online, actual experience from real customers as well as our personal direct use of every product by a professional reviewer. We do our best to comprehensively examine every solution, as a result we not only test it on our own, but we also correlate our observations with opinions of other users from the B2B community.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
