What is better OTRS or Zendesk? Specific firms require different types of Customer Support Software. To learn which service fits your needs, consider evaluating various options feature by feature including their conditions and costs. Similarly, you may get a quick idea of their overall performance and customer feedback by checking our smart scoring system.
The results are: OTRS (8.4) vs. Zendesk (9.7) for general quality and efficiency; OTRS (99%) vs. Zendesk (98%) for user satisfaction rating. Check out their high and weak points and find out which software is a better choice for your company. A simple, practical way is to list the advantages and disadvantages of both services next to each other and find out which solution has more benefits.
We did our best to prepare reviews of all popular IT Service Software products available out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshservice, LiveAgent.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Every time you test various Customer Support Software apps you shouldn’t simply analyze their list of features and provided pricing plans. Keep in mind the service should be adjusted to your requirements and company so the more flexible their offer the better. Explore which OSes are supported by OTRS and Zendesk and make sure you will get mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, as this may be a key element for many firms.
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