What is better OTRS or Zendesk? When comparing OTRS and Zendesk, it is simple to see which Customer Support Software product is the better option. This guarantees that your organization can get the most productive and useful program. You can study the specifics, including available tools, costs, plans offered by each vendor, offer stipulations, and many more
We also let you evaluate their total scores to know which one seems to be better. OTRS has 8.4 points for overall quality and 99% rating for user satisfaction; while Zendesk has 9.7 points for overall quality and 98% for user satisfaction. Similarly, you can also check which software business is more dependable by sending an an email question to both vendors and check which one replies sooner.
As of now, the most significant products in our IT Service Software category are: Zendesk, Freshservice, LiveAgent.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
If you are still having doubts about which product will perform best in your case it may be a sensible idea to analyze each service’s social metrics. Such metrics are usually a way to see how popular every service is and how wide is its online presence. For example OTRS Twitter account has currently 3068 followers. At the same time Zendesk Twitter is followed by 75146 users.
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