What is better OTRS or Uservoice? If you need to get a convenient way to find out which Customer Support Software product is better, our exclusive algorythm gives OTRS a score of 8.4 and Uservoice a score of 8.1 for total quality and performance. Furthermore, OTRS is rated at 99%, while Uservoice is rated N/A% for their user satisfaction level.
You can also review their product details, such as features, tools, options, plans, prices, and much more. Find out if the software allows you to customize at least part of its funnels to ensure the software complements your own business procedures.
People who don't have much time or could use a IT Service Software recommendation from our team might want to take a look at these top choices for this year: LiveAgent, Freshservice, Zendesk.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
In the event you are still having second thoughts about which software will be best for your business it might be a sensible idea to investigate each service’s social metrics. Such metrics are usually an indicator of how popular a given app is and how big is its online presence. For example, in case of Facebook OTRS has 1692 likes on their official page while Uservoice profile is liked by 5541 people.
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