What is better OTRS or Salesforce Service Cloud? We are here to improve the whole process of contrasting Customer Support Software products for you. For example, on this page you can examine the overall performance of OTRS (8.4) and compare it with the overall performance of Salesforce Service Cloud (9.6). It's also possible to match their overall user satisfaction rating: OTRS (99%) vs. Salesforce Service Cloud (97%).
What’s more, lexamine their functions carefully to determine which product can better address your company’s requirements. In general, any business solution should allow you to quickly view the big picture, at the same time offering you immediate access to the details.
Our experts made sure to prepare reviews of all popular IT Service Software services available out there, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Zendesk, Freshservice.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
The solutions analyzed on this page are merely a small sample of our entire Customer Support Software category and you should remember that there may be more desirable services available. If you want to make sure you make the best possible choice for your team we strongly suggest that you test more products first. You may also want to study our top 10 Customer Support Software ranking to find out which solutions are now the best ones and dominate the market.
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