What is better OTRS or Zendesk Chat? With a wide range of functionalities, pricing, terms, and more to compare, choosing the best Customer Support Software for your company is tricky. But by using our system, it is simple to match the functions of OTRS and Zendesk Chat as well as their general score, respectively as: 8.4 and 8.5 for overall score and 99% and 100% for user satisfaction.
You can also assess them feature by feature and find out which program is a more effective fit for your company. Remember to ask for a demo first before subscribing to get a firsthand experience how the program can help you in practical situations.
We are aware that not all companies have the time to test a large number of various products, so we created a list of suggestions that you may find useful. Our top choices for the IT Service Software category are: Freshservice, Zendesk, LiveAgent.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
Every time you pick a service that you are sure will work best for your business you shouldn’t just pay attention to what experts have to say about it. Very often personal experience with the service may be different, depending on your own preferences and work processes. This is why in our reviews we also provide our User Satisfaction Rating for every app to give you an immediate overview of how actual users of OTRS and Zendesk Chat estimate their experience with the app. Our system is based on advanced analysis of product mentions on other sites, social media as well as blogs, so you will obtain a complete and credible picture of what other people think about each service. In this example OTRS got a total satisfaction rating at 99% while for Zendesk Chat 100% of people express they had a positive experience with it.
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