What is better OTRS or Vivantio? There is a wide range of Customer Support Software products available for businesses right now. The ideal way to find out which product fits your needs best is to evaluate them side by side. For instance, here you can examine OTRS and Vivantio for their overall score (8.4 vs. 8.4, respectively) or their user satisfaction rating (99% vs. 93%, respectively).
Additionally, you can check their functions and pricing terms and other helpful facts below. When matching products make sure you check their corresponding functions and mark their differences to have a clearer picture of both deals. Likewise, keep in mind to check secondary features including security, backup, ease-of-use, and helpdesk support.
If you would like to quickly decide on the top IT Service Software according to our review team we recommend you try out one of these solutions: LiveAgent, Zendesk, Freshservice.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
No Customer Support Software will manate to solve all the needs of a business. Though main features of OTRS and Vivantio are obviously a priority you should also thoroughly examine the integrations offered by each software. Quote frequently you will already be working with other types of SaaS software in your company and it’s always more beneficial to go with apps that integrate well with one another. If you do that you will be able to ensure a smooth transfer of data between your teams and services, which can really reduce time wasted on migrating between one service and the next.
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