What is better Medallia or ScreenConnect? Getting the perfect Customer Support Software for your company is crucial to increasing your company’s effectiveness. In our platform, it is simple to review different solutions to see which one is the appropriate software for your needs. Here you can match Medallia vs. ScreenConnect and look at their overall scores (6.8 vs. 9.0, respectively) and user satisfaction rating (98% vs. 96%, respectively).
Additionally, you can look at the details of prices, terms and conditions, plans, services, tools, and more, and determine which software offers more benefits for your business. In practice, go for the business software that lets you to change the features and subscription plan to match your sales growth or lack of it.
We know that not all businesses have enough time to test a wide range of various services, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you choose a app that you believe will be an actual asset for your team you shouldn’t only pay attention to what experts have to say about it. In many cases individual experience with the product may change, depending on specific preferences and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for every product to give you a quick impression of how actual users of Medallia and ScreenConnect estimate their contact with the product. Our algorithm is based on advanced analysis of product mentions on other websites, social networks as well as blogs, so you are going to receive a full and reliable picture of what other people think about each app. In this case Medallia has a total satisfaction rating at 98% while for ScreenConnect 96% of people say they had an enjoyable experience with it.
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