What is better Medallia or Pipedrive? Finding the perfect CRM Software product is all about cross-checking various solutions and figuring out the top program for your specific needs. Our exclusive algorythm provides you with a brief look at the general rating of Medallia and Pipedrive. For general quality and performance, Medallia scored 6.8, while Pipedrive scored 9.4. On the other hand, for user satisfaction, Medallia earned 98%, while Pipedrive earned 100%.
Below it's also possible to look at their functionalities, terms, plans, etc. to see which software will be more suitable for your company. One key aspect to check is if the software allows you to enable and disable restrictions on different types of users to limit the exposure of any critical company data.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
No CRM Software will be able to solve all the requirements of a company. Though key features of Medallia and Pipedrive are important you should also thoroughly analyze the integrations supported by each software. Quote frequently you will already be working with other types of B2B software in your company and it’s much wiser to opt for products that integrate well with one another. That way you will be able to ensure an effortless exchange of information between your teams and software used, which can significantly reduce time spent on migrating between one solution and the other.
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