What is better Medallia or Salesforce CRM? Buying the perfect CRM Software for your company is essential to growing your company’s efficiency. In our platform, it's easy to assess various solutions to see which one is the ideal software for your needs. Here you can match Medallia vs. Salesforce CRM and check out their overall scores (6.8 vs. 9.7, respectively) and user satisfaction rating (98% vs. N/A%, respectively).
You can even browse the specifics of pricing, terms and conditions, plans, functions, tools, and more, and determine which software offers more advantages for your business. As a rule of thumb, select the software which helps you to change the features and subscription plan to complement your business growth or lack of it.
We know that not all people have enough time to test a wide range of various solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.
Essentials – $25/user/month
Account and contact management
Opportunity management
Lead management
Lead assignment and routing
Customizable sales process
Web-to-lead capture
Email templates
Mass email
Campaign management
Task management
Activity feed
Salesforce mobile app (with offline functionality)
Salesforce CRM integrates with the following business systems and applications:
Force.com
Heroku
ExactTarget Fuel
Third-party apps at Salesforce AppExchange
Service Cloud
Marketing Cloud
Pardot,
Desk.com
Analytics Cloud
Data Cloud
JIRA
Freshdesk
FinancialForce
LeadExec
Samanage
Zuora
Zendesk
You can also connect Salesforce CRM with any app, data, or device via MuleSoft Anypoint Platform for an additional price.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
When you select a software that you are sure will be an actual asset for your team you shouldn’t simply focus on what reviewers have to say about it. In many cases personal experience with the app will vary, depending on specific preferences and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each software to give you a reliable impression of how real users of Medallia and Salesforce CRM estimate their contact with the software. Our system is based on detailed analysis of product appearances on other sites, social media and blogs, so you will receive a complete and credible landscape of what other clients think about each app. In this case Medallia has a total satisfaction rating at 98% while for Salesforce CRM N/A% of users express they had a positive experience with it.
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