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Compare Medallia vs Salesforce Service Cloud

SCORES FEATURES PRICING PRICING MODEL INTEGRATIONS

What is better Medallia or Salesforce Service Cloud? The ideal CRM Software is a service that can tackle your company’s unique requirements. It is possible to find which solution is best suited for your business if you examine several products before you decide which one is the best.

For instance, Medallia and Salesforce Service Cloud are scored at 6.8 and 9.6, respectively, for general quality and performance. Likewise, Medallia and Salesforce Service Cloud have a user satisfaction rating of 98% and 97%, respectively, which indicates the general satisfaction they get from customers. Better yet, get in touch with an existing customer of the software and solicit their feedback concerning the solution in question.

If you want to quickly identify the optimal Customer Support Software according to our experts we advise you examine these solutions: Freshdesk, Freshdesk Omni, Zendesk.

You shouldn’t expect exclusively a wide range of functionalities and scalable pricing from a well-known CRM Software. Almost as crucial as core features is a quality customer support. You want to ensure that in a situation where you have any questions about Medallia or Salesforce Service Cloud, or you face some problems, or maybe you’ll want to ask for a specific change or functionality beneficial to your company you can count on a responsive and helpful customer support. Check out if solutions such as phone support, tickets or live chat are offered. What is more, it’s a significant advantage if you are able to profit from individual training or at the very least a knowledge base you can use.

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