What is better Medallia or EngageBay? If you want a reliable CRM Software product for your enterprise you need to make time to assess several solutions. It doesn’t have to be complicated, and can be as easy as matching their functions in a table like the one below. You will also get a good idea how each product operates. For instance, on this page you can see Medallia’s overall score of 6.8 and compare it against EngageBay’s score of 8.9; or Medallia’s user satisfaction level at 98% versus EngageBay’s 100% satisfaction score.
The evaluation will allow you to spot the good and bad points of each software, and make up your mind on which fits you requirements better. On top of the robust features, the software that is easy to understand and use is always the better option.
We did our best to prepare reviews of all popular Customer Support Software products offered on the market, but among them these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
EngageBay integrates with the following business systems and applications:
Zapier
QuickBooks
WordPress
Xero
Twilio
Office 365
Google Contacts and Calendar
Stripe
SendGrid
Mailgun
Mandrill
Xero
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Panama Partners, Growth Robotics
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
EngageBay is an all-in-one marketing, sales, and CRM platform designed to be an affordable alternative to expensive solutions. Considered as a true alternative to more expensive business solutions, EngageBay automates key business processes and routines to free you up to create meaningful customer experiences.
The software analyzed on this page are merely a small part of our entire CRM Software category and you should take into account that there might be better alternatives out there. If you want to make sure you make the optimal decision for your team we strongly encourage you to try out more software first. It may also be a good idea to check out our top 10 CRM Software list to find out which software are at the moment the best ones and dominate the market.
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