What is better Salesforce CRM or Microsoft Dynamics 365? Specific firms require different types of CRM Software. To learn which solution suits you, think of evaluating various alternatives feature by feature along with their conditions and prices. Similarly, you can get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.
The results are: Salesforce CRM (9.7) vs. Microsoft Dynamics 365 (9.2) for total quality and efficiency; Salesforce CRM (N/A%) vs. Microsoft Dynamics 365 (96%) for user satisfaction rating. Check out their strong and weaker points and decide which software is a more sensible choice for your company. A simple, practical way is to list the pros and cons of both solutions next to each other and find out which app is better.
In case you you would like to quickly find the best CRM Software according to our review team we advise you examine one of these products: Salesforce CRM, HubSpot Smart CRM, Freshsales.
Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.
Essentials – $25/user/month
Account and contact management
Opportunity management
Lead management
Lead assignment and routing
Customizable sales process
Web-to-lead capture
Email templates
Mass email
Campaign management
Task management
Activity feed
Salesforce mobile app (with offline functionality)
Salesforce CRM integrates with the following business systems and applications:
Force.com
Heroku
ExactTarget Fuel
Third-party apps at Salesforce AppExchange
Service Cloud
Marketing Cloud
Pardot,
Desk.com
Analytics Cloud
Data Cloud
JIRA
Freshdesk
FinancialForce
LeadExec
Samanage
Zuora
Zendesk
You can also connect Salesforce CRM with any app, data, or device via MuleSoft Anypoint Platform for an additional price.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
Cloud-based CRM and ERP applications powered by cutting-edge technology, such as AI and machine learning. Includes modules for marketing, sales, service, finance, operations, and commerce. Provides a 360-degree view of your organization to uncover real-time insights that drive better business outcomes.
You shouldn’t expect just a wide set of features and flexible pricing packages from a credible CRM Software. Almost as important as main features is a quality customer support. You want to make sure that if you have any questions about Salesforce CRM or Microsoft Dynamics 365, or you run into a problem, or maybe you’ll need to request a certain update or functionality beneficial to your company you can count on a responsive and helpful customer support. Check out if solutions such as phone support, tickets or live chat are offered. It’s also a big plus if you are able to benefit from personal training or at the very least an FAQ you can use.
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