MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Microsoft Dynamics 365 vs. Salesforce CRM

Finding the right CRM Software product is as straightforward as assessing the solid and poor functionalities and terms offered by Salesforce CRM and Microsoft Dynamics 365. Here it's also possible to match their overall scores: 9.5 for Salesforce CRM vs. 9.2 for Microsoft Dynamics 365. Or you can look at their general user satisfaction rating, 99% for Salesforce CRM vs. 96% for Microsoft Dynamics 365. We suggest that you put some effort and analyze their unique features and decide which one is the better choice for your organization. What’s more bear in mind to factor in your company’s or industry’s special circumstances, for example, a multilingual solution for a global team or a mobile version to help you work on the go. We are aware that not all businesses have the time to examine a wide range of different products, so we created a list of recommendations that you may find useful. Our top choices for the CRM Software category are: Freshsales, Freshdesk, HubSpot CRM.
Comparison

Microsoft Dynamics 365

VS

Salesforce CRM

VS

Microsoft Dynamics 365 screenshot Salesforce CRM screenshot
Pricing Page

Score

Our Score

9.2 ?

Our Score

9.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

99% ?

Price

Price

$40

$25

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

Cloud-based CRM solution Microsoft Dynamics 365 is a repackaged version of the former Dynamics CRM Online tool.
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads.
Quick Links
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Features

Features

Microsoft Dynamics 365 FEATURES

  • Customer insights
  • Editable grids
  • Web API enhancements
  • Activity sorting control
  • Programmatic management of product properties
  • Define access permission for modular business apps
  • Use form scripts to add icons with tooltip text for view columns
  • Client APIs for creating and managing records in Dynamics 365 mobile clients
  • Server-to-server authentication
  • Process enhancements
  • Sitemap designer for apps
  • Power BI
  • Dynamics 365 app for Outlook
  • Cortana Integration

Salesforce CRM FEATURES

  • Account and Contact Management
  • Opportunity Management and Score
  • Lead Management
  • Sales Data
  • File Sync
  • File Sharing
  • Sales Forecasting
  • Salesforce Mobile App
  • Contact Manager
  • Real-Time Visibility
  • Drag-and-Drop Interface
  • Dashboards
  • Visual Workflow
  • Multi-Currency Support
  • In-Line Editing
  • Lead Assignment and Routing
  • Rules-Based Lead Scoring
  • Einstein Lead Scoring
  • Web-to-Lead Capture
  • Campaign Management
  • Duplicate Blocking
  • Mass Email
  • Salesforce Engage
  • Email Templates
  • Campaign Influence
  • Einstein Activity Capture
  • Calendar
  • Sales Console App
  • Enterprise Territory Management
  • Opportunity Splits
  • Salesforce CPQ and Billing
  • Contracts, Orders, Quotes, Products, and Price Books
  • Chatter, Files, Topics, and Recommendations
  • Case Management
  • Lightning Bolt Solutions
  • Partner Communities
  • Lead Registration
  • Roles and Permissions
  • Process Builder
  • Lightning Platform
  • Web Services API
  • Google Apps Integration
  • File Storage Per User
  • Sandbox
Prominent Clients

Prominent Clients

Covirán, Ashley Furniture, Delta Airlines, Hitachi Solutions Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Supported Integrations

Supported Integrations

  • Sharepoint
  • Outlook
  • Exchange
  • Yammer
  • One Note
  • Power BI
  • Office 365
  • Dynamics AX
  • Dynamics GP
  • Dynamics NAV
  • ESB Integration

Salesforce CRM integrates with the following business systems and applications:

  • Force.com
  • Heroku
  • ExactTarget Fuel
  • Third-party apps at Salesforce AppExchange
  • Service Cloud
  • Marketing Cloud
  • Pardot,
  • Desk.com
  • Analytics Cloud
  • Data Cloud
  • JIRA
  • Freshdesk
  • FinancialForce
  • LeadExec
  • Samanage
  • Zuora
  • Zendesk
Types of Support

Types of Support

Phone
Ticket
Phone
Ticket Training
Email Address

Email Address

info@salesforce.com
Languages Supported

Languages Supported

English, Dutch, Polish, Turkish, Swedish English, Spanish, French, Italian, Dutch, Portugese, Swedish
Available Devices

Available Devices

Windows
Android
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Plans

Pricing Plans

Dynamics 365 Plan – From $210/user per month

  • Finance and Operations
  • Retail
  • Talent
  • Sales
  • Customer Service
  • Project Service Automation
  • Field Service
  • Microsoft Social Engagement
  • PowerApps

Additional users:

  • Team Members – $8/user per month
  • Operations Activity – From $50/user per month
  • Operations Devices – From $75/device per month

Unified Operations Plan – From $190/user per month

  • Finance and Operations
  • Retail
  • Talent
  • PowerApps

Additional users:

  • Team Members – $8/user per month
  • Operations Activity – From $50/user per month
  • Operations Devices – From $75/device per month

Customer Engagement Plan – $115/user per month

  • Sales
  • Customer Service
  • Project Service Automation
  • Field Service
  • Microsoft Social Engagement
  • PowerApps

Additional users:

  • Team Members – $8/user per month

Applications and Offers – From $40 to $170/user per month

  • Retail
  • Talent
  • Sales
  • Customer Service
  • Project Service Automation
  • Field Service
  • Microsoft Relationship Sales
  • PowerApps

Additional users:

  • Team Members – $8/user per month

All Plans include:

  • Data security
  • 99.5% uptime SLA
  • Office 365 integration
  • Phone and web support

Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.

Lightning Essentials – $25/user/month

  • Account & Contact Management
  • Opportunity Management
  • Lead Management
  • Web-to-Lead Capture
  • Email Templates
  • Task Management
  • Activity Feed
  • Salesforce Mobile App (with Offline Functionality)
  • Chatter
  • Files
  • Configurable Reports and Dashboards
  • Case Auto-Assignment
  • Case Management
  • AppExchange
  • Lightning App Builder
  • Einstein Activity Capture
  • Data and File Storage per User
  • Inbox Mobile and Desktop Apps
  • Unlimited Online Training
  • Online Case Submission
  • Standard Success Plan

Lightning Professional – $75/user/month

  • All Features of Lightning Essentials, plus…
  • Lightning for Gmail/Outlook
  • Topics and Recommendations
  • Developer Sandbox
  • Lead Assignment and Routing
  • Mass Email
  • 2 Roles and Permission, Profiles and Page Layouts
  • 1 Sales Console App
  • 3 Record Types per Object
  • 5 Process Builder per Org
  • Rules-Based Lead Scoring
  • Person Accounts
  • Order
  • Lightning Sync
  • Products and Price Books
  • Quotes
  • Contracts
  • Google Apps Integration
  • Duplicate Blocking
  • Campaign Management
  • Forecasting Mobile App
  • Lead Registration
  • 3 Campaign Influence
  • Collaborative Forecasting
  • Knowledge (read-only)

Lightning Enterprise – $150/user/month

  • All Features of Lightning Professional, plus…
  • 5 Campaign Influence
  • Sales Teams
  • Calendar
  • Opportunity Score
  • Forecasting: Custom Opportunity Fields
  • Opportunity Splits
  • Enterprise Territory Management
  • Advanced Reporting Features
  • Lightning Platform
  • Unlimited Process Builder per Org
  • Workflow and Approval Automation
  • Unlimited Roles and Permissions, Record Types per Object, Configurable Profiles and Page Layouts
  • 1 Partial Sandbox
  • Web Services API

Lightning Unlimited – $300/user/month

  • All Salesforce CRM Features and Capabilities
Phone Number

Phone Number

1-888-477-7989 1-800-667-6389
Company's Address

Company's Address

Microsoft Headquarters One Microsoft Way Redmond, WA 98052 Salesforce.com, Inc.
The Landmark at One Market
Suite 300
San Francisco, CA 94105
USA
Pricing Page

Pricing Page

Learn more about Microsoft Dynamics 365 pricing Learn more about Salesforce CRM pricing
Product Comparisons

Product Comparisons

Compare with RealtyJuggler
Compare with Grow in Cloud
Compare with ServiceGuru
Compare with PracticePanther
Compare with iPresent
Compare with BigSIS
Compare with Communifire
Compare with Veeva CRM
Compare with Less Annoying CRM
Compare with RepairShopr
Compare with Vtiger
Compare with TeamDesk
Compare with Adsoup
Compare with SalesforceIQ
Compare with Weelytics
Compare with AccountEdge
Compare with QuickTapSurvey
Compare with REVE Chat
Compare with CueMonk
Compare with iTouchVision Contact Centre
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

Both Salesforce CRM and Microsoft Dynamics 365 were evaluated by a group of reliable B2B experts who conducted a full study of all important aspects of each product. Their final rating was calculated using our unique SmartScore model which provides an individual partial score to each factor such as: main functionalities, client support, mobile device support, security, customer satisfaction and media presence. We know useful features are not the only thing crucial to a company so we do our best to pay attention to all aspects of a product prior to calculating its final score.