What is better Jira Service Desk or Freshdesk? When scouting for the ideal CRM Software for your enterprise it is suggested that you assess the functions, rates, and other crucial info regarding the product and vendor. Here, you can examine the parallels and differences between Jira Service Desk (overall score at 9.0 and user satisfaction at 96%) and Freshdesk (overall score at 9.8 and user satisfaction at 100%).
You can also check their particulars elements, for example tools, plans, pricing, terms, etc. What is more, analyze the terms carefully for information on extra charges, such as, setup cost, independent customer service, upgrade fees, disk space fees, and more.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions available on the market, but among them these three deserved our special attention: Zendesk, Freshdesk Omni, Freshdesk.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Free
2 Agents
Email Ticketing
Ticket Trend Report
Social Ticketing
Knowledge Base
Ticket Dispatch
Team Collaboration
Call-to-ticket conversion
Growth
– $18/agent/month or $15/agent/month/annual billing
All Free Features
Automation Capabilities
In-depth Helpdesk
Chats and Calls Management
Marketplace Apps
SLA Management
Business Hours
Pro
– $59/agent/month or $49/agent/month/annual billing
All Growth Features
Automatic Ticket Assignment
In-app Chat Campaigns
Answer Bot
Portal Customization
Custom Roles
Enterprise Reporting
Multiple SLAs and Timezones
Smart Call Escalations
Call Barging and Monitoring
Enterprise
– $95/agent/month or $79/agent/month/annual billing
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Facebook
Twitter
SugarCRM
Capsule
Harvest
Gmail Gadgets
Google tools
Dropbox
HelpOnClick
Snap Engage
iContact
Zoho CRM
Freshchat
Nimble
FetchFlow
Knowlarity
Highrise
Olark
Microsoft Teams
Constant Check
Userlike
Magento
Woo Themes
OneSky
FreshPlugs
RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
When you pick a software that you are sure will work best for your business you shouldn’t just pay attention to what experts have to say about it. Quite frequently individual experience with the solution may change, depending on your own preferences and needs. That’s the reason why in our reviews we also give our User Satisfaction Rating for every product to give you an immediate impression of how actual users of Jira Service Desk and Freshdesk estimate their contact with the service. Our algorithm is based on advanced analysis of product appearances on other sites, social networks as well as blogs, so you are going to obtain a comprehensive and credible overview of what other customers think about every software. In this example Jira Service Desk got a total satisfaction rating at 96% while for Freshdesk 100% of users claim they had an enjoyable experience with it.
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