Compare Freshdesk vs. Salesforce Service CloudA good way to find the correct Customer Support Software product for your organization is to compare the solutions against each other. Here you can compare Freshdesk and Salesforce Service Cloud and see their features compared contrastively to help you pick which one is the more effective product. Furthermore, you can review their overall ratings, including: overall score (Freshdesk: 9.8 vs. Salesforce Service Cloud: 9.5) and user satisfaction (Freshdesk: 98% vs. Salesforce Service Cloud: 97%). Examine their differences and similarities and see which one outperforms the other. Moreover, think about your company tomorrow; will your company outgrow the app in the next couple of years? We realize that not all companies have the time to test dozens of various products, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Samanage, LiveAgent.
|Monthly payment||Monthly payment|
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Service Cloud customer service software gives you faster, smarter customer support.
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Salesforce Service Cloud supports integrations with the following business systems and applications:
|Learn more about Freshdesk pricing||Learn more about Salesforce Service Cloud pricing|
|Types of Support|
Types of Support
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Salesforce Service Cloud offers three SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select your plan:
Professional – $75/user/month
Enterprise – $150/user/month
Unlimited – $300/user/month
|List of Features|
List of Features
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|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish||USA, UK, Canada, International|
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San Francisco, CA 94105
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It may not always be sufficient to just compare Freshdesk and Salesforce Service Cloud with one another. Although specific tools, pricing and customer experience are all important and should be taken into account when making a final choice, you should also take a look at the recognition and awards won by every solution. Very often a less popular app may turn out to be an excellent choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which shows that regardless of lesser market presence it’s a significant rival to the apps that rule the market.