Compare Salesforce Service Cloud vs. Freshdesk

A good way to find the correct Customer Support Software product for your organization is to compare the solutions against each other. Here you can compare Freshdesk and Salesforce Service Cloud and see their features compared contrastively to help you pick which one is the more effective product. Furthermore, you can review their overall ratings, including: overall score (Freshdesk: 9.8 vs. Salesforce Service Cloud: 9.5) and user satisfaction (Freshdesk: 98% vs. Salesforce Service Cloud: 97%). Examine their differences and similarities and see which one outperforms the other. Moreover, think about your company tomorrow; will your company outgrow the app in the next couple of years? Our experts made sure to prepare reviews of all popular Customer Support Software products available out there, but among all the ones we reviewed these three caught our special attention: LiveAgent, Freshdesk, Samanage.

Salesforce Service Cloud




Salesforce Service Cloud screenshot Freshdesk screenshot
Pricing Page

Total Score

Our Score

9.3 ?

Our Score

9.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

100% ?





Price Scheme

Price Scheme

Monthly payment Monthly payment
Full Review

Full Review



Service Cloud customer service software gives you faster, smarter customer support.
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links


Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Pricing Page

Pricing Page

Learn more about Salesforce Service Cloud pricing Learn more about Freshdesk pricing
Types of Support

Types of Support

Ticket Training
Phone Live Support
Ticket Training
Pricing Info

Pricing Info

Salesforce Service Cloud offers three SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select your plan:

Professional – $75/user/month

Enterprise – $150/user/month

Unlimited – $300/user/month

Freshdesk offers five pricing plans, including an enterprise pricing plan and a free trial option that lets you test the app first. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (Free up to 3 agents, thereafter, $15 per month):

  • Email support
  • Phone support
  • Knowledge base

Blossom ($19 per agent billed annually or $25 monthly):

  • Social support
  • Community forums
  • Game mechanics

Garden ($35 per agent billed annually or $4 monthly):

  • Live chat
  • Multiple products
  • Multiple locations

Estate ($49 per agent billed annually or $59 monthly):

  • Enterprise reports
  • Portal customization
  • Custom agent roles

Forest ($89 per agent billed annually or $99 monthly):

  • IP whitelisting
  • Custom email servers


Vendor Email

Vendor Email
List of Features

List of Features

Salesforce Service Cloud FEATURES

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Phone No.

Phone No.

+1-800-667-6389 +1 415 544 0700
Prominent Customers

Prominent Customers

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices

Available Devices

Windows Mobile
Windows Mobile
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch
Company's Address

Company's Address

The Landmark at One Market, Suite 300
San Francisco, CA 94105
311 California street,
San Francisco, CA 94104
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Popular Alternatives

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It may not always be sufficient to just compare Freshdesk and Salesforce Service Cloud with one another. Although specific tools, pricing and customer experience are all important and should be taken into account when making a final choice, you should also take a look at the recognition and awards won by every solution. Very often a less popular app may turn out to be an excellent choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which shows that regardless of lesser market presence it’s a significant rival to the apps that rule the market.