Compare Freshdesk vs. Salesforce Service CloudWith different features, pricing, conditions, and more to evaluate, determining the best Customer Support Software for your firm is tricky. But making use of our system, it is simple to match the characteristics of Freshdesk and Salesforce Service Cloud as well as their general SmartScore, respectively as: 9.8 and 9.3 for overall score and 100% and 97% for user satisfaction. You can also review them feature by feature and see which program is a better fit for your company. Don’t forget to use a free trial first prior to subscribing to experience how the software can help you in practical situations. At the moment, the best solutions in our Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
|Monthly payment||Monthly payment|
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Service Cloud customer service software gives you faster, smarter customer support.
|List of Features|
List of Features
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Salesforce Service Cloud supports integrations with the following business systems and applications:
| 311 California street,|
San Francisco, CA 94104
| The Landmark at One Market, Suite 300|
San Francisco, CA 94105
|English, Dutch, Polish, Turkish, Swedish||English|
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo|
|Learn more about Freshdesk pricing||Learn more about Salesforce Service Cloud pricing|
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Lightning Essentials – $25/user per month (billed annually)
Lightning Professional – $75/user per month (billed annually)
Lightning Enterprise – $150/user per month (billed annually)
Lightning Unlimited – $300/user per month (billed annually)
|+1 (866) 832-3090||+1-800-667-6389|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|Types of Support|
Types of Support
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No Customer Support Software will be perfect enough to cater to all the requirements of a specific team. Even though main features of Freshdesk and Salesforce Service Cloud are obviously a priority you should also thoroughly explore the integrations provided by a given product. In many cases your team will already be working with some other B2B software in your company and it’s always wiser to go with software that integrate well with each other. With that approach you can be certain of a smooth transfer of data between your teams and software used, which can really reduce time devoted to migrating between one solution and the other.