Compare Salesforce Service Cloud vs. FreshdeskA good way to find the correct Customer Support Software product for your organization is to compare the solutions against each other. Here you can compare Freshdesk and Salesforce Service Cloud and see their features compared contrastively to help you pick which one is the more effective product. Furthermore, you can review their overall ratings, including: overall score (Freshdesk: 9.8 vs. Salesforce Service Cloud: 9.5) and user satisfaction (Freshdesk: 98% vs. Salesforce Service Cloud: 97%). Examine their differences and similarities and see which one outperforms the other. Moreover, think about your company tomorrow; will your company outgrow the app in the next couple of years? We know that not all businesses have the time to test a large number of various services, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Samanage, LiveAgent.
|Monthly payment||Monthly payment|
Service Cloud customer service software gives you faster, smarter customer support.
Winner of the Best Help Desk Software Award for 2015 and an efficient and reliable help desk solution. It includes a great free trial plan.
Salesforce Service Cloud supports integrations with the following business systems and applications:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Learn more about Salesforce Service Cloud pricing||Learn more about Freshdesk pricing|
Types of Support
Salesforce Service Cloud offers three SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select your plan:
Professional – $75/user/month
Enterprise – $150/user/month
Unlimited – $300/user/month
Freshdesk offers five pricing plans, including an enterprise pricing plan and a free trial option that lets you test the app first. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (Free up to 3 agents, thereafter, $15 per month):
Blossom ($19 per agent billed annually or $25 monthly):
Garden ($35 per agent billed annually or $4 monthly):
Estate ($49 per agent billed annually or $59 monthly):
Forest ($89 per agent billed annually or $99 monthly):
List of Features
|+1-800-667-6389||+1 415 544 0700|
|Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Medium Business|
|USA, UK, Canada, International||USA, UK, Canada, China, Germany, India, Japan|
| The Landmark at One Market, Suite 300|
San Francisco, CA 94105
| 311 California street,|
San Francisco, CA 94104
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It may not always be sufficient to just compare Freshdesk and Salesforce Service Cloud with one another. Although specific tools, pricing and customer experience are all important and should be taken into account when making a final choice, you should also take a look at the recognition and awards won by every solution. Very often a less popular app may turn out to be an excellent choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which shows that regardless of lesser market presence it’s a significant rival to the apps that rule the market.