Compare Freshdesk vs. Desk.comBuying the perfect Customer Support Software for your firm is crucial to improving your company’s efficiency. In our platform, it's easy to compare various solutions to see which one is the proper software for your needs. Here you can match Freshdesk vs. Desk.com and look at their overall scores (9.8 vs. 9.2, respectively) and user satisfaction rating (98% vs. 90%, respectively). You can also analyze the details of rates, terms, plans, features, tools, and more, and find out which software offers more benefits for your business. As a rule of thumb, go for the business software which helps you to change the features and price terms to match your sales growth or lack of it. Our team put a lot of effort to review all popular Customer Support Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: Samanage, Freshdesk, LiveAgent.
|Monthly payment||Monthly payment | Annual Subscription|
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
|+1 415 544 0700||+1-877-226-9212|
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory|
| 311 California street,|
San Francisco, CA 94104
| 501 2nd St. Suite 350|
San Francisco, CA 94107
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Learn more about Freshdesk pricing||Learn more about Desk.com pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.
Give the details a look, and select the best plan for your company:
Standard – $20/month (billed annually)
Pro – $60/month (billed annually)
Business – $100/month (billed annually)
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish||USA, UK, Canada, International|
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No Customer Support Software will be able to solve all the requirements of a specific team. While core features of Freshdesk and Desk.com are important you should also carefully study the integrations provided by every app. Very often your team will already be making use of some other SaaS software in your company and it’s definitely wiser to select solutions that integrate well with one another. If you do that you can be certain of a reliable transfer of data between your teams and services, which can significantly reduce time wasted on migrating between one service and the next.