Compare Desk.com vs. Freshdesk

Buying the perfect Customer Support Software for your firm is crucial to improving your company’s efficiency. In our platform, it's easy to compare various solutions to see which one is the proper software for your needs. Here you can match Freshdesk vs. Desk.com and look at their overall scores (9.8 vs. 9.2, respectively) and user satisfaction rating (98% vs. 90%, respectively). You can also analyze the details of rates, terms, plans, features, tools, and more, and find out which software offers more benefits for your business. As a rule of thumb, go for the business software which helps you to change the features and price terms to match your sales growth or lack of it. Currently, the most popular services in our Customer Support Software category are: Freshdesk, LiveAgent, Samanage.
Product

Desk.com

VS

Freshdesk

VS

Desk.com screenshot Freshdesk screenshot
Pricing Details

Total Score

Our Score

9.4 ?

Our Score

9.8 ?

Client Experience

Client Experience

Client Experience

90% ?

Client Experience

100% ?

Pricing

Pricing

$20

$19

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment
Detailed Review

Detailed Review

Overview

Overview

Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Easy Links
Features

Features

Desk.com FEATURES

Universal Inbox
  • Email
  • Twitter/Facebook
  • Live chat window
  • Phone
  • Community discussions
Case management
  • Case filters and business rules to organize priorities and queues
  • Escalation and case tracking
  • Labels and notes for sorting
Support Center
  • Custom branding
  • Content management for non-IT user
  • Multi-brand support
Productivity
  • Business rules for auto tasking
  • Macros to perform simultaneous actions
  • Bulk updating
  • Reward system
Customer profiles
  • Customer history in one place
  • Salesforce integration
Business insights
  • Preconfigured reports
  • Agents performance reports
  • Customizable reports
Multi-lingual support
  • 36 languages including English, Spanish, Chinese and Portuguese variations
Mobile
  • iOS
  • Android
  • BlackBerry
  • Mobile browser

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Contact No.

Contact No.

+1-877-226-9212 +1 415 544 0700
Popular Clients

Popular Clients

Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Company's Address

Company's Address

501 2nd St. Suite 350
San Francisco, CA 94107
USA
311 California street,
San Francisco, CA 94104
Company Email

Company Email

info@desk.com support@freshdesk.com
Integrations

Integrations

Add-Ons

  • Content Rating for Support Center
  • Contact Form for Support Center

Integrations

  • Salesforce
  • MailChimp
  • CampFire
  • TalkDesk
  • Twilio
  • flowdock
  • Atlassian HipChat
  • PagerDuty
  • GTalk
  • Web Hooks
  • JIRA
  • HipMob
  • UserLike
  • Zapier
  • Klaviyo
  • Zenbox
  • Snap Engage
  • Live Chat
  • Olark
  • Lexity
  • Cloud Work
  • Right Signature
  • Nicereply
  • Verbalize it
  • Cirrus Insight
  • Viral Heat
  • Customer Thermometer
  • Panorama 9
  • Preact
  • REST APIs to integrate your own apps

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Support Types

Support Types

Phone
Phone Live Support
Ticket Training
Pricing Details

Pricing Details

Learn more about Desk.com pricing Learn more about Freshdesk pricing
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Plans

Pricing Plans

Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.

Give the details a look, and select the best plan for your company:

Standard – $20/month (billed annually)

  • Multi-channel support
  • Self-service support
  • Agent productivity tools
  • Support performance reporting
  • Knowledge base
  • Workflow and automation
  • Desk.com support
  • Easy integrations

Pro – $60/month (billed annually)

  • All features from the Standard plan
  • Desk Connect for Salesforce
  • Advanced reporting and analytics
  • Multibrand self-service support
  • Open CTI (telephony)
  • Native CSAT scores
  • More multilingual support
  • Customize page layouts

Business – $100/month (billed annually)

  • All features from the Pro plan
  • Custom interactive dashboards
  • Advanced integrations and workflow
  • Custom agent roles & permissions
  • Customer Health Monitor
  • SSO for agents & admins
  • Unlimited multibrand support
  • Unlimited page layouts

Freshdesk offers five pricing plans, including an enterprise pricing plan and a free trial option that lets you test the app first. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (Free up to 3 agents, thereafter, $15 per month):

  • Email support
  • Phone support
  • Knowledge base

Blossom ($19 per agent billed annually or $25 monthly):

  • Social support
  • Community forums
  • Game mechanics

Garden ($35 per agent billed annually or $4 monthly):

  • Live chat
  • Multiple products
  • Multiple locations

Estate ($49 per agent billed annually or $59 monthly):

  • Enterprise reports
  • Portal customization
  • Custom agent roles

Forest ($89 per agent billed annually or $99 monthly):

  • IP whitelisting
  • Custom email servers

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Languages

Languages

USA, UK, Canada, International USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be able to solve all the requirements of a specific team. While core features of Freshdesk and Desk.com are important you should also carefully study the integrations provided by every app. Very often your team will already be making use of some other SaaS software in your company and it’s definitely wiser to select solutions that integrate well with one another. If you do that you can be certain of a reliable transfer of data between your teams and services, which can significantly reduce time wasted on migrating between one service and the next.