Compare Freshdesk vs. Desk.com

Buying the perfect Customer Support Software for your firm is crucial to improving your company’s efficiency. In our platform, it's easy to compare various solutions to see which one is the proper software for your needs. Here you can match Freshdesk vs. Desk.com and look at their overall scores (9.8 vs. 9.2, respectively) and user satisfaction rating (98% vs. 90%, respectively). You can also analyze the details of rates, terms, plans, features, tools, and more, and find out which software offers more benefits for your business. As a rule of thumb, go for the business software which helps you to change the features and price terms to match your sales growth or lack of it. At this time, the most popular solutions in our Customer Support Software category are: Freshdesk, LiveAgent, Samanage.
Product

Freshdesk

VS

Desk.com

VS

Freshdesk screenshot Desk.com screenshot
Pricing Details

Total Score

Our Score

9.8 ?

Our Score

9.4 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

90% ?

Pricing

Pricing

$19

$20

Pricing Type

Pricing Type

Monthly payment Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
Easy Links
Features

Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Desk.com FEATURES

Universal Inbox
  • Email
  • Twitter/Facebook
  • Live chat window
  • Phone
  • Community discussions
Case management
  • Case filters and business rules to organize priorities and queues
  • Escalation and case tracking
  • Labels and notes for sorting
Support Center
  • Custom branding
  • Content management for non-IT user
  • Multi-brand support
Productivity
  • Business rules for auto tasking
  • Macros to perform simultaneous actions
  • Bulk updating
  • Reward system
Customer profiles
  • Customer history in one place
  • Salesforce integration
Business insights
  • Preconfigured reports
  • Agents performance reports
  • Customizable reports
Multi-lingual support
  • 36 languages including English, Spanish, Chinese and Portuguese variations
Mobile
  • iOS
  • Android
  • BlackBerry
  • Mobile browser
Contact No.

Contact No.

+1 415 544 0700 +1-877-226-9212
Popular Clients

Popular Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory
Company's Address

Company's Address

311 California street,
San Francisco, CA 94104
501 2nd St. Suite 350
San Francisco, CA 94107
USA
Company Email

Company Email

support@freshdesk.com info@desk.com
Integrations

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Add-Ons

  • Content Rating for Support Center
  • Contact Form for Support Center

Integrations

  • Salesforce
  • MailChimp
  • CampFire
  • TalkDesk
  • Twilio
  • flowdock
  • Atlassian HipChat
  • PagerDuty
  • GTalk
  • Web Hooks
  • JIRA
  • HipMob
  • UserLike
  • Zapier
  • Klaviyo
  • Zenbox
  • Snap Engage
  • Live Chat
  • Olark
  • Lexity
  • Cloud Work
  • Right Signature
  • Nicereply
  • Verbalize it
  • Cirrus Insight
  • Viral Heat
  • Customer Thermometer
  • Panorama 9
  • Preact
  • REST APIs to integrate your own apps
Support Types

Support Types

Phone Live Support
Ticket Training
Phone
Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about Desk.com pricing
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Web-based
Pricing Plans

Pricing Plans

Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.

Give the details a look, and select the best plan for your company:

Standard – $20/month (billed annually)

  • Multi-channel support
  • Self-service support
  • Agent productivity tools
  • Support performance reporting
  • Knowledge base
  • Workflow and automation
  • Desk.com support
  • Easy integrations

Pro – $60/month (billed annually)

  • All features from the Standard plan
  • Desk Connect for Salesforce
  • Advanced reporting and analytics
  • Multibrand self-service support
  • Open CTI (telephony)
  • Native CSAT scores
  • More multilingual support
  • Customize page layouts

Business – $100/month (billed annually)

  • All features from the Pro plan
  • Custom interactive dashboards
  • Advanced integrations and workflow
  • Custom agent roles & permissions
  • Customer Health Monitor
  • SSO for agents & admins
  • Unlimited multibrand support
  • Unlimited page layouts
Languages

Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish USA, UK, Canada, International
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be able to solve all the requirements of a specific team. While core features of Freshdesk and Desk.com are important you should also carefully study the integrations provided by every app. Very often your team will already be making use of some other SaaS software in your company and it’s definitely wiser to select solutions that integrate well with one another. If you do that you can be certain of a reliable transfer of data between your teams and services, which can significantly reduce time wasted on migrating between one service and the next.