Compare Freshdesk vs. Desk.comA great way to find the correct Customer Support Software product for your company is to compare the solutions against each other. Here you can compare Freshdesk and Desk.com and see their capabilities compared contrastively to help you select which one is the better product. Furthermore, you can compare their overall ratings, including: overall score (Freshdesk: 9.8 vs. Desk.com: 9.4) and user satisfaction (Freshdesk: 100% vs. Desk.com: 90%). Browse through their differences and similarities and find out which one outperforms the other. Moreover, imagine how your business will look like in the future; will your business outgrow the app in the next 3-5 years? At the moment, the best services in our Customer Support Software category are: Samanage, Freshdesk, Zendesk.
|Monthly payment||Monthly payment | Annual Subscription|
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|English, Dutch, Polish, Turkish, Swedish||English|
| 311 California street,|
San Francisco, CA 94104
| 501 2nd St. Suite 350|
San Francisco, CA 94107
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.
Give the details a look, and select the best plan for your company:
Standard – $20/month (billed annually)
Pro – $60/month (billed annually)
Business – $100/month (billed annually)
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory|
|List of Features|
List of Features
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|+1 415 544 0700||+1-877-226-9212|
|Learn more about Freshdesk pricing||Learn more about Desk.com pricing|
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All the data, information and reviews that we provided in this comparison were collected from official vendor sites, advertising materials available online, actual experience from real clients as well as our personal hands-on use of each service by a professional reviewer. We pay a lot of attention to extensively examine every software, as a result we not only study it internally, but we also match our findings with opinions of other members from the B2B community.