Compare Freshdesk vs. ZendeskWe are here to improve the process of reviewing Customer Support Software products for you. In particular, on this page you can verify the overall performance of Freshdesk (9.8) and compare it with the overall performance of Zendesk (9.7). It's also possible to match their overall user satisfaction rating: Freshdesk (98%) vs. Zendesk (94%). Similarly, study their features in detail to see which product can better deal with your company’s requirements. Generally, any B2B software must let you to quickly check the big picture, all the while offering you quick access to the details. Users who don't have much time or need a Customer Support Software recommendation from our experts may want to investigate these top choices for this year: LiveAgent, Samanage, Freshdesk.
|Monthly payment||Monthly payment | Annual Subscription|
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
One of the leading help desk solutions trusted by over 40,000 organization worldwide to raise productivity, lower costs, and increase customer satisfaction.
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish||USA, UK, Canada, International|
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Vodafone, GILT, Shopify, Groupon, Gov. UK|
| 311 California street,|
San Francisco, CA 94104
| 989 Market Street Suite 300|
San Francisco, CA 94103
|Learn more about Freshdesk pricing||Learn more about Zendesk pricing|
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Zendesk is a cloud hosted help desk solution available in five SMB and enterprise subscription plans. Give the details a look, and select the best plan for your company:
Essential – $5/agent/month
Team – $19/agent/month
Professional – $49/agent/month
Enterprise – $99/agent/month
Elite – $199/agent/month
|+1 415 544 0700||+1-888-670-4887|
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Zendesk integrates with the following business systems and applications:
|List of Features|
List of Features
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
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If you continue having doubts about which software will work best for your business it may be a sound idea to check out each service’s social metrics. Such metrics are frequently a sign of how popular a given product is and how wide is its online presence. For instance, in case of Facebook Freshdesk has 56000 likes on their official page while Zendesk profile is liked by 25764 people.