Compare Zendesk vs. Freshdesk

We are here to improve the process of reviewing Customer Support Software products for you. In particular, on this page you can verify the overall performance of Freshdesk (9.8) and compare it with the overall performance of Zendesk (9.7). It's also possible to match their overall user satisfaction rating: Freshdesk (98%) vs. Zendesk (94%). Similarly, study their features in detail to see which product can better deal with your company’s requirements. Generally, any B2B software must let you to quickly check the big picture, all the while offering you quick access to the details. Those of you who want to save some time or need a Customer Support Software suggestion from our team may want to take a look at these top choices for the current year: Samanage, LiveAgent, Freshdesk.
Compare

Zendesk

VS

Freshdesk

VS

Total Score

Our Score

9.5 ?

Our Score

9.8 ?

Client Experience

Client Experience

94% ?

Client Experience

100% ?

Price

$25

$19

Price Scheme

Monthly payment | Annual Subscription Monthly payment
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Detailed Review

Overview

One of the leading help desk solutions trusted by over 40,000 organization worldwide to raise productivity, lower costs, and increase customer satisfaction.
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Languages

USA, UK, Canada, International USA, UK, Canada, China, Germany, India, Japan

Popular Customers

Vodafone, GILT, Shopify, Groupon, Gov. UK Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA
311 California street,
San Francisco, CA 94104

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
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Pricing Page

Learn more about Zendesk pricing Learn more about Freshdesk pricing

Cost Details

Zendesk is a cloud hosted help desk solution available in five SMB and enterprise subscription plans. Give the details a look, and select the best plan for your company:

Essential – $5/agent/month

  • Email & social channels
  • Basic knowledge base
  • Web Widget & Mobile SDK

Team – $19/agent/month

  • All features from the Essential plan
  • Branded customer portal
  • Business rules

Professional – $49/agent/month

  • All features from the Team plan
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards
  • Performance Dashboards

Enterprise – $99/agent/month

  • All features from the Professional plan
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Machine learning

Elite – $199/agent/month

  • All features from the Enterprise plan
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Freshdesk offers five pricing plans, including an enterprise pricing plan and a free trial option that lets you test the app first. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (Free up to 3 agents, thereafter, $15 per month):

  • Email support
  • Phone support
  • Knowledge base

Blossom ($19 per agent billed annually or $25 monthly):

  • Social support
  • Community forums
  • Game mechanics

Garden ($35 per agent billed annually or $4 monthly):

  • Live chat
  • Multiple products
  • Multiple locations

Estate ($49 per agent billed annually or $59 monthly):

  • Enterprise reports
  • Portal customization
  • Custom agent roles

Forest ($89 per agent billed annually or $99 monthly):

  • IP whitelisting
  • Custom email servers

fdp

Phone No.

+1-888-670-4887 +1 415 544 0700

Vendor Email

support@zendesk.com support@freshdesk.com

Supported Integrations

Zendesk integrates with the following business systems and applications:

  • 123Contact Form
  • 3CLogic
  • AgileCRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cart 66
  • Cisco DTK
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • SAP Business One
  • WordPress
  • Zopim Chat

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

List of Features

Zendesk FEATURES

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
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QUICK LINKS

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If you continue having doubts about which software will work best for your business it may be a sound idea to check out each service’s social metrics. Such metrics are frequently a sign of how popular a given product is and how wide is its online presence. For instance, in case of Facebook Freshdesk has 56000 likes on their official page while Zendesk profile is liked by 25764 people.