Compare Freshdesk vs. ZendeskBuying the best Customer Support Software for your firm is essential to boosting your company’s effectiveness. In our platform, you can easily assess various solutions to see which one is the appropriate software for your requirements. Here you can match Freshdesk vs. Zendesk and examine their overall scores (9.8 vs. 9.7, respectively) and user satisfaction rating (100% vs. 98%, respectively). You can also look at the specifics of rates, terms, plans, features, tools, and more, and determine which software offers more benefits for your business. In practice, select the software that lets you to change the features and pricing to complement your business growth or lack of it. Our team put a lot of effort to prepare reviews of all popular Customer Support Software products offered on the market, but among them these three caught our special attention: Samanage, Zendesk, Freshdesk.
|Monthly payment||Free | Monthly payment | Annual Subscription|
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
|English, Dutch, Polish, Turkish, Swedish||English, Dutch, Polish, Turkish, Swedish|
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Essential – $9/agent per month or $5/agent per month (billed annually)
Team – $25/agent per month or $19/agent per month (billed annually)
Professional – $59/agent per month or $49/agent per month (billed annually)
Enterprise – $125/agent per month or $99/agent per month (billed annually)
Elite – $199/agent per month (billed annually)
Lite – Free
Team – $19/agent per month or $14/agent per month (billed annually)
Professional – $35/agent per month or $29/agent per month (billed annually)
Enterprise – $70/agent per month or $59/agent per month (billed annually)
Lite – Pay for usage only, per agent per month
Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)
Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)
Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)
Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)
Lite – Free
Professional – $19/agent per month or $15/agent per month (billed annually)
Enterprise – $34/agent per month or $29/agent per month (billed annually)
Answer Bot – Optional, from $50 per month
|Learn more about Freshdesk pricing||Learn more about Zendesk pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|List of Features|
List of Features
| 311 California street,|
San Francisco, CA 94104
| 989 Market Street Suite 300|
San Francisco, CA 94103
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Vodafone, GILT, Shopify, Groupon, Gov. UK|
|+1 (866) 832-3090||+1-888-670-4887|
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
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The products analyzed on this page are merely a small part of our complete Customer Support Software category and you should keep in mind that there may be better alternatives available. If you would like to guarantee you make the wisest choice for your company we definitely encourage you to analyze more software first. You may also want to study our top 10 Customer Support Software list to learn which apps are at the moment the highest-rated ones and dominate the market.