Freshdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket Management and Monitoring
- Team Inbox
- SLA Management
- Agent Collision Detection
- Custom Ticket Creation
- Repeated Action Automation
- Pre-formatted Response Generation
- Team Huddle
- Shared Ownership
- Linked Tickets
- Ticket Splitting
- Multichannel Support
- Ticket Dispatch
- Intelligent Ticket Management
- Time-triggered Automation
- Event-triggered Automation
- Real-time Email Notification
- Immediate Solutions Provider
- Email to Knowledge Base Content
- Feedback Mechanism
- Knowledge Base Monitoring
- Moderation Creation and Management
- Forum topic to ticket conversion
- Helpdesk and customer satisfaction reports
- Real-time customer analytics
- Customized Reports
- Portal Design and Customization
- Agent Management and Delegation
- Custom Ticketing, URL, and apps
- Customer Segmentation
- Custom SSL Certificates
- IP and Network Restrictions
- Identity and Access Management
Pricing Info
Pricing Info
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Freshdesk offers various subscription plans plus a free app. The vendor provides 24/5 phone support and 24/7 email support. You can test it first when you sign up for Freshdesk free trial here.
Free – $0
- 2 agents for 6 months
- Ticket Dispatch: Automatically assign tickets to the right agents
- Knowledge Base: Create a self-service portal for your customers
- Ticket Trend Report: Analyze ticket patterns and improve support
- Out-of-the-Box Analytics and Reporting: Access pre-built reports and dashboards
Freshdesk Omni (Growth) – $29/user/month (billed annually)
Omnichannel helpdesk:
- Freshdesk Command Centre – Unified workspace
- Ticketing
- Customer portal and knowledge base
Freddy AI:
- AI agents – Conversational AI, Vertical AI, Agentic Workflows (First 500 sessions included. $49 per 100 sessions)
Analytics:
- Standard reports and real-time dashboards
Security, routing, SLA:
- Role-based access control
- SSO
Freshdesk Omni (Pro) – $79/user/month (billed annually)
Omnichannel helpdesk:
- Everything in Freshdesk Omni Growth plus
- Multilingual helpdesk
- Assignment (IntelliAssign, load-based, round robin)
Freddy AI:
- AI agents – Conversational AI, Vertical AI, Agentic Workflows, Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Omni Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Multilingual translations
- Full portal customization
Security, routing, SLA:
- Everything in Freshdesk Omni Growth plus
- Business hours
- Multiple SLA policies
Freshdesk Omni (Enterprise) – $119/user/month (billed annually)
- Free 14-day trial
Omnichannel helpdesk:
- Everything in Freshdesk Omni Pro plus
- Skill-based assignment
Freddy AI:
- Everything in Freshdesk Omni Pro
- AI Insights – Proactive insights, Converstional insights
Analytics:
- Everything in Freshdesk Omni Pro plus
- Custom object analysis
Self-service:
- Everything in Freshdesk Omni Pro plus
- Approval workflow
- Flexible knowledge base hierarchy
Security, routing, SLA:
- Everything in Freshdesk Omni Pro plus
- Agent shifts
- JWT authentication
- Allowed domains and IP whitelisting
Freshdesk Email and Ticketing (Growth) – $19/user/month (billed annually)
Help Desk and Ticketing:
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
Analytics:
- OOB analytics and standard reports
Self-service:
- Knowledge base
Security, routing, SLA:
- Role-based access control
- SSO
- Ticket dispatch
Freshdesk Email and Ticketing (Pro) – $55/user/month (billed annually)
Help Desk and Ticketing:
- Everything in Freshdesk Growth plus
- Collaborators
- Multilingual help desk
Freddy AI:
- Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Multilingual translations
- Full portal customization
Security, routing, SLA:
- Everything in Freshdesk Growth plus
- Business hours
- Multiple SLA policies
Freshdesk Email and Ticketing (Enterprise) – $89/user/month (billed annually)
Help Desk and Ticketing:
- Everything in Freshdesk Pro
Freddy AI:
- Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Everything in Freshdesk Pro plus
- Approval workflow
- Flexible knowledge base hierarchy
Security, routing, SLA:
- Everything in Freshdesk Pro plus
- Agent shifts
- JWT authentication
- Allowed domains and IP whitelisting
Integrations
Integrations
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
- SugarCRM
- Capsule
- Harvest
- Gmail Gadgets
- Google tools
- Dropbox
- HelpOnClick
- Snap Engage
- iContact
- Zoho CRM
- Freshchat
- Nimble
- FetchFlow
- Knowlarity
- Highrise
- Olark
- Microsoft Teams
- Constant Check
- Userlike
- Magento
- Woo Themes
- OneSky
- FreshPlugs
- RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
Company Email
support@freshdesk.com
Contact No.
Company's Address
Freshworks, Inc.
311 California Street, San Francisco, CA 94104
USA
Freshdesk Comparisons
Popular Freshdesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Time Logging
- Invoicing
- Project Budgeting
- Expense Tracking
- Resource Utilization
- SLA Integration
- Dependencies
- Critical Path
- Kanban Board for Tasks and Issues
- Forums and Discussions
- Project Feed
- Global/Project Dashboards
- Custom widgets, views and fields
- Import from JIRA and Basecamp
- Custom Permissions (Roles & Profiles)
- Android app (along with iPhone app which is already mentioned)
- Bitbucket Integration
- Custom Domain
Pricing Info
Zoho has four plans designed to cater to the varying needs of various business types. For those who want to take the tool for a spin first, you can get Zoho Projects free trial here.
Free Plan
- 3 Users
- 2 Projects
- Google Apps Integration
- Custom Status for Tasks
- Feeds
- Calendar & Forums
- Attach Files Up to 10MB
Premium – $4/month /user if billed annually, plus tax as applicable
- Unlimited Projects
- Upto 50 users
- Includes All Express Features
- 20 Project Templates
- Attach Files Up to 100GB
- Resource Utilization Chart Within a Project
- Work – Planned vs Actual
- Four Types of Task Dependency
- Business Hours, Skip Weekends & Holidays
- Strict Project Management
- Multiple Integrations
- Business Rules and Automation for Issues
Enterprise – $9/month /user if billed annually, plus tax as applicable
- Unlimited Projects
- No upper limit on users
- Includes All Premium Features
- 30 Project Templates
- Attach Files Up to 120GB
- Custom Fields (Project/Task/Issue)
- Custom Domain
- Global Gantt Chart
- Global Resource Utilization Chart
- SLA for Issues
- Critical Path
Integrations
Zoho is designed to work in compatible with the following add-ons and third-party applications:
Zoho Apps
- Zoho CRM
- Zoho People
- Zoho Desk
- Zoho Invoice
- Zoho Reports
- Zoho Docs
- Zoho Assist
- Zoho Books
- Zoho Mail
- Zoho Meeting
Google Apps
- Google Calendar
- Google Tasks
- Google Spreadsheets
- Google Drive
- Google Apps Marketplace
Microsoft Apps
- MS Excel
- Microsoft Projects
- OneDrive
- MS Outlook Calendar
- Microsoft Office 365
- Microsoft Teams
Imports
- Jira
- Basecamp
Manage Documents
- Dropbox
- Box
Manage Repositories
- Github
- Bitbucket
Calendar
- iCal
Manage Bugs
- Crashlytics
Messaging
- Slack
Automate Workflows
- Zapier
- Zoho Flow
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Cloud Camper, Abacus Concepts, Raw Engineering
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A free online project planning and collaboration tool that helps you get your projects done on time and within budget. The software lets you break down projects into smaller milestones, tasks, and subtasks for easier tracking. Users can also collaborate through multiple channels, including chat, feeds, forums, and Wikis.
Company Email
support@zohoprojects.com
Contact No.
Company's Address
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Zoho Projects Comparisons
Popular Zoho Projects Alternatives
You don’t want simply a wide set of features and adjustable pricing plans from a reliable Project Management Software. Almost as essential as key features is a quality customer support. You want to make sure that if you have any questions about Freshdesk or Zoho Projects, or you face some problems, or maybe you’ll need to request a certain revision or functionality beneficial to your team you can rely on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are available. It’s also a major asset if you are able to enjoy individual training or at least a knowledge base you can use.
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