Compare Freshdesk vs. HappyFox

A sensible way to choose the right Customer Support Software product for your business is to match the solutions against each other. Here you can compare Freshdesk and HappyFox and see their features compared contrastively to help you select which one is the more effective product. Furthermore, you can review their overall ratings, such as: overall score (Freshdesk: 9.8 vs. HappyFox: 8.8) and user satisfaction (Freshdesk: 98% vs. HappyFox: 98%). Examine their distinctive features and similarities and find out which one outperforms the other. Moreover, think about your company tomorrow; will your business outgrow the app in the next couple of years? We know that not all people have enough time to examine dozens of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
Comparison

Freshdesk

VS

HappyFox

VS

Freshdesk screenshot HappyFox screenshot
Pricing Details

Total Score

Our Score

9.8 ?

Our Score

8.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?

Price

Price

$19

$19

Pricing Model

Pricing Model

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
HappyFox is a cloud-based help desk and customer support software. The tool's ticket support system helps users resolve customers' issues quickly.
Easy Links
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish USA, UK, Canada, China, Germany, India, Japan
Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about HappyFox pricing
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Info

Pricing Info

Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

HappyFox offers four price plans:

  • Popular: $19 per staff/month
  • Mighty: $29 per staff/month
  • Fantastic: $49 per staff/month
  • Enterprise: $69 per staff/month

You can save up to 25% on annual payment.

All plans come with:

  • SSL security
  • Unlimited tickets
  • Smart business rules
  • Knowledge base
  • Multilingual support
  • Rich text formatting in tickets
  • iOS and Android apps

For more HappyFox price details, contact the vendor.

Phone No.

Phone No.

+1 415 544 0700 1-949-535-2220
Popular Customers

Popular Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Warner Bros, Lowe's, YWCA, K12, Whirlpool, Sony DADC
Integrations

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.

A few of the popular apps that HappyFox integrates with include:

  • Salesforce
  • Google Apps
  • Facebook
  • Twitter
  • Zoho CRM
  • SurveyMonkey
  • Twilio
  • Olark
  • SnapEngage
  • Freshbooks Accounting
  • Batchbook
  • Highrise
Available Features

Available Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

HappyFox FEATURES

  • Advanced search
  • Canned actions
  • Community forum
  • Convert emails into tickets
  • Merge tickets
  • Escalate tickets
  • CRM integration
  • Custom fields
  • Group contacts
  • In-depth reporting
  • Knowledge base and FAQ
  • Live chat integration
  • Over 35 languages supported
  • Personalize queue
  • REST API
  • Scheduled reports
  • SLA management
  • Smart rules for automation
  • Social media integration with Facebook
  • SSO: Google and SAML
  • Supports voice, email, chat, social media, and mobile channels
  • Works on iOS, Android, and Windows mobile devices
Company's Address

Company's Address

311 California street,
San Francisco, CA 94104
24, Executive Park, Suite 230, Irvine CA 92614, United States
Contact Email

Contact Email

support@freshdesk.com support@happyfox.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you choose a service that you think will work best for your business you shouldn’t simply focus on what experts have to say about it. In many cases individual experience with the app will vary, depending on specific goals and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each app to give you a quick impression of how real users of Freshdesk and HappyFox rate their contact with the product. Our algorithm is built around complex analysis of product appearances on other sites, social media as well as blogs, so you are going to obtain a full and reliable overview of what other customers think about each software. In this example Freshdesk has a total satisfaction rating at 98% while for HappyFox 98% of people express they had a positive experience with it.