Compare HappyFox vs. Freshdesk

A sensible way to choose the right Customer Support Software product for your business is to match the solutions against each other. Here you can compare Freshdesk and HappyFox and see their features compared contrastively to help you select which one is the more effective product. Furthermore, you can review their overall ratings, such as: overall score (Freshdesk: 9.8 vs. HappyFox: 8.8) and user satisfaction (Freshdesk: 98% vs. HappyFox: 98%). Examine their distinctive features and similarities and find out which one outperforms the other. Moreover, think about your company tomorrow; will your business outgrow the app in the next couple of years? Those of you who want to save some time or want a Customer Support Software advice from our team may want to try out these top choices for this year: Freshdesk, LiveAgent, Samanage.





Total Score

Our Score

8.8 ?

Our Score

9.8 ?

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

100% ?




Pricing Model

Monthly payment | Annual Subscription Monthly payment

Full Review


HappyFox is a cloud-based help desk and customer support software. The tool's ticket support system helps users resolve customers' issues quickly.
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Customer Support

Phone Live Support
Phone Live Support
Ticket Training

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business

Available Languages

USA, UK, Canada, China, Germany, India, Japan USA, UK, Canada, China, Germany, India, Japan

Pricing Details

Learn more about HappyFox pricing Learn more about Freshdesk pricing

Available Devices

Windows Mobile

Pricing Info

HappyFox offers four price plans:

  • Popular: $19 per staff/month
  • Mighty: $29 per staff/month
  • Fantastic: $49 per staff/month
  • Enterprise: $69 per staff/month

You can save up to 25% on annual payment.

All plans come with:

  • SSL security
  • Unlimited tickets
  • Smart business rules
  • Knowledge base
  • Multilingual support
  • Rich text formatting in tickets
  • iOS and Android apps

For more HappyFox price details, contact the vendor.

Freshdesk offers five pricing plans, including an enterprise pricing plan and a free trial option that lets you test the app first. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (Free up to 3 agents, thereafter, $15 per month):

  • Email support
  • Phone support
  • Knowledge base

Blossom ($19 per agent billed annually or $25 monthly):

  • Social support
  • Community forums
  • Game mechanics

Garden ($35 per agent billed annually or $4 monthly):

  • Live chat
  • Multiple products
  • Multiple locations

Estate ($49 per agent billed annually or $59 monthly):

  • Enterprise reports
  • Portal customization
  • Custom agent roles

Forest ($89 per agent billed annually or $99 monthly):

  • IP whitelisting
  • Custom email servers


Phone No.

1-949-535-2220 +1 415 544 0700

Popular Customers

Warner Bros, Lowe's, YWCA, K12, Whirlpool, Sony DADC Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef


HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.

A few of the popular apps that HappyFox integrates with include:

  • Salesforce
  • Google Apps
  • Facebook
  • Twitter
  • Zoho CRM
  • SurveyMonkey
  • Twilio
  • Olark
  • SnapEngage
  • Freshbooks Accounting
  • Batchbook
  • Highrise

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Features


  • Advanced search
  • Canned actions
  • Community forum
  • Convert emails into tickets
  • Merge tickets
  • Escalate tickets
  • CRM integration
  • Custom fields
  • Group contacts
  • In-depth reporting
  • Knowledge base and FAQ
  • Live chat integration
  • Over 35 languages supported
  • Personalize queue
  • Scheduled reports
  • SLA management
  • Smart rules for automation
  • Social media integration with Facebook
  • SSO: Google and SAML
  • Supports voice, email, chat, social media, and mobile channels
  • Works on iOS, Android, and Windows mobile devices

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Company's Address

24, Executive Park, Suite 230, Irvine CA 92614, United States 311 California street,
San Francisco, CA 94104

Contact Email

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Every time you choose a service that you think will work best for your business you shouldn’t simply focus on what experts have to say about it. In many cases individual experience with the app will vary, depending on specific goals and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each app to give you a quick impression of how real users of Freshdesk and HappyFox rate their contact with the product. Our algorithm is built around complex analysis of product appearances on other sites, social media as well as blogs, so you are going to obtain a full and reliable overview of what other customers think about each software. In this example Freshdesk has a total satisfaction rating at 98% while for HappyFox 98% of people express they had a positive experience with it.