What is better HappyFox or Vivantio? It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is better for your company. For overall product quality, HappyFox earned 8.8 points, while Vivantio earned 8.4 points. Meanwhile, for user satisfaction, HappyFox scored 94%, while Vivantio scored 93%.
Specifics of their functions, tools, supported platforms, customer service, and more are given below to provide you with a more precise review. Keep in mind to get only the functions your company needs to avoid wasting cash for features that you won’t be using.
In case you you want to quickly decide on the more reliable Customer Support Software according to our review team we advise you try out these products: Freshdesk, Freshdesk Omni, Zendesk.
HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.
A few of the popular apps that HappyFox integrates with include:
Salesforce
Google Apps
Facebook
Twitter
Zoho CRM
SurveyMonkey
Twilio
Olark
SnapEngage
Freshbooks Accounting
Batchbook
Highrise
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Warner Bros, Lowe's, YWCA, K12, Whirlpool, Sony DADC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HappyFox is a cloud-based help desk and customer support software. The tool's ticket support system helps users resolve customers' issues quickly. Ideal for small and large businesses, HappyFox offers robust ticket management and various automation tools to improve your helpdesk services.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
It may not always be sufficient to simply compare HappyFox and Vivantio with one another. Although specific tools, cost and customer reviews are all crucial and should be taken into account when making a final choice, you should also check out the recognition and awards claimed by every product. Very often a less known app may turn out to be an amazing choice that was a winner of many B2B awards such as our Experts’ Choice Award which shows that regardless of smaller market presence it’s a worthy rival to the solutions that dominate the market.
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