Compare Freshdesk vs. KayakoWhen you compare Freshdesk and Kayako, you can actually see which Customer Support Software product is the better choice. This guarantees that your organization can select the most productive and effective program. You can study the details, for example available tools, pricing, plans offered by each vendor, offer conditions, etc. We also let you check their overall scores to know which one appears to be more suitable. Freshdesk has 9.8 points for overall quality and 100% rating for user satisfaction; while Kayako has 8.6 points for overall quality and 95% for user satisfaction. Similarly, you can also find out which software company is more credible by sending an an email question to the two companies and see which one replies sooner. Users who don't have much time or want a Customer Support Software suggestion from our experts may want to examine these top choices for this year: LiveAgent, Samanage, Freshdesk.
|Monthly payment||Free | Monthly payment | Quote-based|
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Deliver customer service support in a simple, seamless, and scalable way, trusted by over 30,000 organizatons worldwide
|+1 (866) 832-3090||1.888.952.9256; 1.415.418.3366 (worldwide)|
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba|
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Inbox – $9/agent per month
Team – $15/agent per month
Growth – $29/agent per month
Scale – $59/agent per month
Enterprise – Custom pricing starts at $90/agent
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Learn more about Freshdesk pricing||Learn more about Kayako pricing|
| 311 California street,|
San Francisco, CA 94104
|Fourth floor, Midland Financial Centre 21-22 G.T. Road Jalandhar, Punjab 144001 India|
|English, Dutch, Polish, Turkish, Swedish||English|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
Page last modified
Almost as crucial as useful features and client support responsiveness are pricing plans given by Freshdesk and Kayako. Even though price should not be the only aspect it’s definitely an important thing to consider. You should count on a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up if your company expands. Be sure that you don’t pick pricing plans that have advanced functionalities that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can often benefit from discounts. You should also give a chance to a free trial or demo of every service to spend at least some time using it. It’s a useful experience that doesn’t require you to pay any money and provides you with a reliable overview of what it’s like to work with Freshdesk and Kayako.