Compare Freshdesk vs. KayakoThe ideal Help Desk Software is a program that can tackle your company’s specific demands. It’s easy to find which choice works really with your industry if you assess different products before you decide which one is the best. For example, Freshdesk and Kayako are scored at 9.8 and 8.7, respectively, for overall quality and performance. Similarly, Freshdesk and Kayako have a user satisfaction rating of 98% and 95%, respectively, which reveals the general response they get from customers. Even better, get in touch with an existing customer of the software and solicit their feedback regarding the software in question. We did our best to prepare reviews of all popular Customer Support Software products that you can find on the market, but among them these three caught our special attention: Samanage, LiveAgent, Freshdesk.
|Monthly payment||Monthly payment | One-time payment|
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Deliver customer service support in a simple, seamless, and scalable way, trusted by over 30,000 organizatons worldwide
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish||USA, UK, Canada, China, Germany, India, Japan|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba|
|+1 415 544 0700||1.888.952.9256; 1.415.418.3366 (worldwide)|
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Kayako is a help desk software sold either as a SaaS or on-premise. SaaS is sold in the following plans:
The on-premise version is sold as the following:
|List of Features|
List of Features
| 311 California street,|
San Francisco, CA 94104
|Fourth floor, Midland Financial Centre 21-22 G.T. Road Jalandhar, Punjab 144001 India|
|Learn more about Freshdesk pricing||Learn more about Kayako pricing|
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
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It may not always be sufficient to simply compare Freshdesk and Kayako with each other. Although useful functionalities, cost and customer comments are all crucial and should be included when making a final choice, you should also check out the recognition and awards merited by every service. Frequently a less popular product may turn out to be a great choice that was distinguished with SaaS awards such as our Experts’ Choice Award which proves that despite lesser market popularity it’s a worthy contender to the software that rule the market.