What is better Kayako or ScreenConnect? Various organizations demand different types of Customer Support Software. To learn which solution suits you, think of evaluating various options feature by feature an taking into consideration their terms and costs. Similarly, you can get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.
The results are: Kayako (9.0) vs. ScreenConnect (9.0) for total quality and functionality; Kayako (95%) vs. ScreenConnect (96%) for user satisfaction rating. Check out their high and weaker points and see which software is a more sensible choice for your company. A simple, practical way is to note down the strengths and weaknesses of both services side by side and check which app comes on top.
We realize that not all companies have the time to try out a large number of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you compare various Customer Support Software apps you shouldn’t only look at their list of features and available pricing plans. Consider that the product should be meeting your requirements and business so the more flexible their offer the better. Find our which platforms are supported by Kayako and ScreenConnect and be certain you will get mobile support for whatever devices you use in your company. You should also examine which languages and countries are supported, as this could be a key element for many companies.
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