Freshdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket Management and Monitoring
- Team Inbox
- SLA Management
- Agent Collision Detection
- Custom Ticket Creation
- Repeated Action Automation
- Pre-formatted Response Generation
- Team Huddle
- Shared Ownership
- Linked Tickets
- Ticket Splitting
- Multichannel Support
- Ticket Dispatch
- Intelligent Ticket Management
- Time-triggered Automation
- Event-triggered Automation
- Real-time Email Notification
- Immediate Solutions Provider
- Email to Knowledge Base Content
- Feedback Mechanism
- Knowledge Base Monitoring
- Moderation Creation and Management
- Forum topic to ticket conversion
- Helpdesk and customer satisfaction reports
- Real-time customer analytics
- Customized Reports
- Portal Design and Customization
- Agent Management and Delegation
- Custom Ticketing, URL, and apps
- Customer Segmentation
- Custom SSL Certificates
- IP and Network Restrictions
- Identity and Access Management
Pricing Info
Pricing Info
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Freshdesk offers various subscription plans plus a free app. The vendor provides 24/5 phone support and 24/7 email support. You can test it first when you sign up for Freshdesk free trial here.
Free – $0
- 2 agents for 6 months
- Ticket Dispatch: Automatically assign tickets to the right agents
- Knowledge Base: Create a self-service portal for your customers
- Ticket Trend Report: Analyze ticket patterns and improve support
- Out-of-the-Box Analytics and Reporting: Access pre-built reports and dashboards
Freshdesk Omni (Growth) – $29/user/month (billed annually)
Omnichannel helpdesk:
- Freshdesk Command Centre – Unified workspace
- Ticketing
- Customer portal and knowledge base
Freddy AI:
- AI agents – Conversational AI, Vertical AI, Agentic Workflows (First 500 sessions included. $49 per 100 sessions)
Analytics:
- Standard reports and real-time dashboards
Security, routing, SLA:
- Role-based access control
- SSO
Freshdesk Omni (Pro) – $79/user/month (billed annually)
Omnichannel helpdesk:
- Everything in Freshdesk Omni Growth plus
- Multilingual helpdesk
- Assignment (IntelliAssign, load-based, round robin)
Freddy AI:
- AI agents – Conversational AI, Vertical AI, Agentic Workflows, Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Omni Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Multilingual translations
- Full portal customization
Security, routing, SLA:
- Everything in Freshdesk Omni Growth plus
- Business hours
- Multiple SLA policies
Freshdesk Omni (Enterprise) – $119/user/month (billed annually)
- Free 14-day trial
Omnichannel helpdesk:
- Everything in Freshdesk Omni Pro plus
- Skill-based assignment
Freddy AI:
- Everything in Freshdesk Omni Pro
- AI Insights – Proactive insights, Converstional insights
Analytics:
- Everything in Freshdesk Omni Pro plus
- Custom object analysis
Self-service:
- Everything in Freshdesk Omni Pro plus
- Approval workflow
- Flexible knowledge base hierarchy
Security, routing, SLA:
- Everything in Freshdesk Omni Pro plus
- Agent shifts
- JWT authentication
- Allowed domains and IP whitelisting
Freshdesk Email and Ticketing (Growth) – $19/user/month (billed annually)
Help Desk and Ticketing:
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
Analytics:
- OOB analytics and standard reports
Self-service:
- Knowledge base
Security, routing, SLA:
- Role-based access control
- SSO
- Ticket dispatch
Freshdesk Email and Ticketing (Pro) – $55/user/month (billed annually)
Help Desk and Ticketing:
- Everything in Freshdesk Growth plus
- Collaborators
- Multilingual help desk
Freddy AI:
- Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Multilingual translations
- Full portal customization
Security, routing, SLA:
- Everything in Freshdesk Growth plus
- Business hours
- Multiple SLA policies
Freshdesk Email and Ticketing (Enterprise) – $89/user/month (billed annually)
Help Desk and Ticketing:
- Everything in Freshdesk Pro
Freddy AI:
- Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Everything in Freshdesk Pro plus
- Approval workflow
- Flexible knowledge base hierarchy
Security, routing, SLA:
- Everything in Freshdesk Pro plus
- Agent shifts
- JWT authentication
- Allowed domains and IP whitelisting
Integrations
Integrations
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
- SugarCRM
- Capsule
- Harvest
- Gmail Gadgets
- Google tools
- Dropbox
- HelpOnClick
- Snap Engage
- iContact
- Zoho CRM
- Freshchat
- Nimble
- FetchFlow
- Knowlarity
- Highrise
- Olark
- Microsoft Teams
- Constant Check
- Userlike
- Magento
- Woo Themes
- OneSky
- FreshPlugs
- RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
Company Email
Contact No.
Company's Address
Freshworks, Inc.
311 California Street, San Francisco, CA 94104
USA
Freshdesk Comparisons
Popular Freshdesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Employee Time Clock
- Employee Scheduling
- One-on-One and Team Chat
- Posts and Post Engagement
- File and Media Sharing
- Surveys
- Checklists and Forms
- Course and Quizzes
- Recognition and Rewards
- Documents and Timeline
- User Management
- Organizational Directory
- Events
- Knowledge Base
- Course Authoring
- Task Management
- Admin Dashboard
- Kiosk Station
- Analytics and Reporting
Pricing Info
Connecteam offers various business and enterprise pricing plans for operations, communications, and HR & skills hubs. It also offers a 14-day free trial.
Small Business Plan – $0
- Free for up to 10 users, offering basic functionalities
Basic Plan – $29/month
- For the first 30 users
- $0.5/month/extra user
Advanced Plan – $49/month
- For the first 30 users
- $1.5/month/extra user
- With GPS tracking and payroll integration
Expert Plan – $99/month
- For the first 30 users
- $3/month/extra user
- Ideal for multi-location needs.
Enterprise Plan – By quote
- Custom pricing tailored for larger teams.
For more details, refer to the Connecteam pricing page.
Integrations
Connecteam effectively integrates with Google applications and offers seamless compatibility with Google Calendar, facilitating streamlined scheduling processes. Additionally, the platform provides integration capabilities with:
- QuickBooks Payroll (online + desktop)
- Gusto
- PayChex
- Xero
- Zapier
- API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American Eagle Outfitters, Sodastream, Billabong
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Connecteam is an all-in-one workforce solution with a complete suite of features for scheduling, payroll, productivity tracking, and communications. Through the Connecteam app, managers can put buisiness processes on autopilot to focus on business growtn and keep employees engaged. Mobile-first checklists, forms, and reports also help teams save time and improve productivity.
Company Email
Contact No.
Company's Address
Connecteam
119 West 24th St. 4th Floor, New York, NY 10011
USA
Connecteam Comparisons
Popular Connecteam Alternatives
Every time you compare various Project Management Software software you shouldn’t just explore their features list and available pricing packages. Consider that the product must be adjusted to your requirements and business so the more flexible their offer the better. Find our what OSes are supported by Freshdesk and Connecteam and make sure you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, because this could be a key element for many companies.
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