Compare NinjaRMM vs. Freshdesk

There are numerous Customer Support Software products available for businesses these days. The simplest way to find out which one fits your needs best is to compare them side by side. As an example, here you can examine Freshdesk and NinjaRMM for their overall score (9.8 vs. 7.9, respectively) or their user satisfaction rating (100% vs. 100%, respectively). Additionally, you can examine their individual modules and pricing terms as well as other useful information below. When matching products make sure to compare their related features and mark their differences to have a clearer picture of both deals. Likewise, bear in mind to check non-core issues like security, backup, ease-of-use, and helpdesk support. We are aware that not all businesses have enough time to try out dozens of different services, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Salesforce Essentials, Freshdesk.





NinjaRMM screenshot Freshdesk screenshot
Pricing Details

Total Score

Our Score

7.9 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?



by quote


Price Scheme

Price Scheme

Quote-based Monthly payment
Full Review

Full Review



Remote management and monitoring platform that allows organizations to remotely manage IT operations from the cloud and efficiently support their clients.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Support Types

Support Types

Phone Live Support
Ticket Training



  • Monitoring and alerting
  • Endpoints
  • Cloud engine
  • Network management agent
  • Activity monitoring
  • Conditions and notifications
  • Remediation
  • Network Management
  • Discovery wizard
  • NetFlow
  • SNMP Monitoring
  • Syslog collection
  • Automation
  • Remote access
  • TeamViewer integration
  • Background management
  • Webroot and ThreatTrack deployment
  • OS and third-party patching
  • Reporting and advanced search
  • Administration
  • User access control
  • Organization groups
  • Policy management
  • Branding

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Popular Clients

Popular Clients

Mitchell and Company, SidNetworks, Status Pros Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Client Types

Client Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Plans

Pricing Plans

NinjaRMM’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Pricing Details

Pricing Details

Learn more about NinjaRMM pricing Learn more about Freshdesk pricing
Devices Supported

Devices Supported

Windows Mobile
Company's Address

Company's Address

657 Mission St.
San Francisco, CA 94105
311 California street,
San Francisco, CA 94104
Phone No.

Phone No.

+1-888-542-8339 +1 (866) 832-3090
Vendor Email

Vendor Email
Supported Integrations

Supported Integrations

NinjaRMM integrates with the following business systems and applications:

  • TeamViewer
  • Splashtop
  • Webroot
  • Bitdefender
  • ThreatTrack
  • CloudBerry Lab
  • StorageCraft
  • Malwarebytes
  • ConnectWise
  • Autotask
  • RepairShopr
  • Live Virtual Help Desk
  • ITGlue
  • Warranty Master
  • Computicate

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Software Comparison

Software Comparison

Compare with Cherwell IT Service Management
Compare with XenCall
Compare with Ringostat
Compare with Stride
Compare with Intercom Live Chat
Compare with Cayzu
Compare with Velaro
Compare with Helpman
Compare with KnowledgeOwl
Compare with LiveAgent
Compare with HP Service Manager
Compare with InStream
Compare with Mojo Helpdesk
Compare with Re:Desk
Compare with Trustpilot
Compare with Freshservice
Compare with Workbooks
Compare with Geckoboard
Compare with Microsoft Dynamics GP
Compare with Pure Chat
Popular Alternatives

Popular Alternatives



Page last modified

Both Freshdesk and NinjaRMM were reviewed by a panel of reliable SaaS experts who prepared a thorough study of all core elements of each software. Their ultimate score was prepared by means of unique SmartScore algorithm which provides a separate partial score to every component including: main functionalities, customer support, mobile device support, security, user satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only aspect important to a business so we make sure we pay attention to all sides of a solution prior to calculating its final score.