Compare NinjaRMM vs. Freshdesk

There are numerous Customer Support Software products available for businesses these days. The simplest way to find out which one fits your needs best is to compare them side by side. As an example, here you can examine Freshdesk and NinjaRMM for their overall score (9.8 vs. 7.9, respectively) or their user satisfaction rating (100% vs. 100%, respectively). Additionally, you can examine their individual modules and pricing terms as well as other useful information below. When matching products make sure to compare their related features and mark their differences to have a clearer picture of both deals. Likewise, bear in mind to check non-core issues like security, backup, ease-of-use, and helpdesk support. Users who want to save some time or need a Customer Support Software suggestion from our team might want to take a look at these top choices for this year: Zendesk, Freshdesk, Samanage.
Software

NinjaRMM

VS

Freshdesk

VS

NinjaRMM screenshot Freshdesk screenshot
Pricing Details

Total Score

Our Score

7.9 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Cost

Cost

by quote

free

Price Scheme

Price Scheme

Quote-based Monthly payment
Full Review

Full Review

Overview

Overview

Remote management and monitoring platform that allows organizations to remotely manage IT operations from the cloud and efficiently support their clients.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Support Types

Support Types

Phone
Ticket
Phone Live Support
Ticket Training
Features

Features

NinjaRMM FEATURES

  • Monitoring and alerting
  • Endpoints
  • Cloud engine
  • Network management agent
  • Activity monitoring
  • Conditions and notifications
  • Remediation
  • Network Management
  • Discovery wizard
  • NetFlow
  • SNMP Monitoring
  • Syslog collection
  • Automation
  • Remote access
  • TeamViewer integration
  • Background management
  • Webroot and ThreatTrack deployment
  • OS and third-party patching
  • Reporting and advanced search
  • Administration
  • User access control
  • Organization groups
  • Policy management
  • Branding

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Popular Clients

Popular Clients

Mitchell and Company, SidNetworks, Status Pros Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Client Types

Client Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Plans

Pricing Plans

NinjaRMM’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Pricing Details

Pricing Details

Learn more about NinjaRMM pricing Learn more about Freshdesk pricing
Devices Supported

Devices Supported

Windows
Linux
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company's Address

Company's Address

657 Mission St.
San Francisco, CA 94105
USA
311 California street,
San Francisco, CA 94104
Phone No.

Phone No.

+1-888-542-8339 +1 (866) 832-3090
Vendor Email

Vendor Email

sales@ninjarmm.com support@freshdesk.com
Supported Integrations

Supported Integrations

NinjaRMM integrates with the following business systems and applications:

  • TeamViewer
  • Splashtop
  • Webroot
  • Bitdefender
  • ThreatTrack
  • CloudBerry Lab
  • StorageCraft
  • Malwarebytes
  • ConnectWise
  • Autotask
  • RepairShopr
  • Live Virtual Help Desk
  • ITGlue
  • Warranty Master
  • Computicate

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Freshdesk and NinjaRMM were reviewed by a panel of reliable SaaS experts who prepared a thorough study of all core elements of each software. Their ultimate score was prepared by means of unique SmartScore algorithm which provides a separate partial score to every component including: main functionalities, customer support, mobile device support, security, user satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only aspect important to a business so we make sure we pay attention to all sides of a solution prior to calculating its final score.