Compare NinjaRMM vs. FreshdeskThere are numerous Customer Support Software products available for businesses these days. The simplest way to find out which one fits your needs best is to compare them side by side. As an example, here you can examine Freshdesk and NinjaRMM for their overall score (9.8 vs. 7.9, respectively) or their user satisfaction rating (100% vs. 100%, respectively). Additionally, you can examine their individual modules and pricing terms as well as other useful information below. When matching products make sure to compare their related features and mark their differences to have a clearer picture of both deals. Likewise, bear in mind to check non-core issues like security, backup, ease-of-use, and helpdesk support. In case you you have to quickly decide on the optimal Customer Support Software according to our experts we advise you take a look at the following services: Zendesk, Samanage, Freshdesk.
Remote management and monitoring platform that allows organizations to remotely manage IT operations from the cloud and efficiently support their clients.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|English||English, Dutch, Polish, Turkish, Swedish|
|Mitchell and Company, SidNetworks, Status Pros||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
NinjaRMM’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
|Learn more about NinjaRMM pricing||Learn more about Freshdesk pricing|
| 657 Mission St.|
San Francisco, CA 94105
| 311 California street,|
San Francisco, CA 94104
|+1-888-542-8339||+1 (866) 832-3090|
NinjaRMM integrates with the following business systems and applications:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
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Both Freshdesk and NinjaRMM were reviewed by a panel of reliable SaaS experts who prepared a thorough study of all core elements of each software. Their ultimate score was prepared by means of unique SmartScore algorithm which provides a separate partial score to every component including: main functionalities, customer support, mobile device support, security, user satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only aspect important to a business so we make sure we pay attention to all sides of a solution prior to calculating its final score.