What is better HelpDocs or Moxie Knowledgebase? When scouting for the proper Knowledge Management Software for your company it is recommended that you compare the functions, pricing, as well as other essential info concerning the product and vendor. Here, you can examine the parallels and differences between HelpDocs (overall score at 8.5 and user satisfaction at 100%) and Moxie Knowledgebase (overall score at 8.2 and user satisfaction at 90%).
It's also possible to examine their particulars elements, for example tools, plans, pricing, terms, etc. What is more, analyze the terms thoroughly for information on extra charges, like, setup fees, separate helpdesk support, upgrade fees, storage fees, and others.
Right now, the best products in our Knowledge Management Software category are: Zendesk, Zendesk, ServiceNow Knowledge Management.
HelpDocs provides three SMB and enterprise pricing plans. The pricing of the plans varies based on the number of team accounts you can set up, and the plans are available either through a monthly or annual subscription. Give the details a look, and select the plan suited to your own knowledge base management needs:
Starter – $49/month or $468/year
5 team accounts
Unlimited website visitors
Unlimited help articles
Analytics within 30 days
Custom domain with SSL
Read-only API access
Integrate HelpDocs with your existing business tools
Moxie Knowledgebase is a robust knowledge management software that places information at the fingertips of your support representatives. To enhance your agents’ assistance capabilities with this software, you can request custom enterprise pricing from the sales team by phone, email, or web form.
Moxie Knowledgebase supports integration with the following CRM systems:
Salesforce
Microsoft Dynamics
BMC Remedy
The software can connect with the following types of back office software as well:
Order Management
Fulfillment Management
Ticketing Management
Additionally, Moxie Knowledgebase gives you access to its API for further customization functionalities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Newegg, Epson, Siemens
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An always-accessible knowledge platform that can help your customer service representatives resolve issues expeditiously and make consumers happy with their swift responses.
In the event you continue having doubts about which product will perform best in your case it may be a sound idea to examine each service’s social metrics. Such metrics are frequently a sign of how popular each solution is and how wide is its online presence. For example, in case of Facebook HelpDocs has 131 likes on their official profile while Moxie Knowledgebase profile is liked by 144 people.
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