What is better HelpDocs or Zendesk? If you need a competent Knowledge Management Software product for your enterprise you have to take time to examine various alternatives. It doesn’t have to be complicated, and can be as easy as matching their functions in a table like the one below. You will also get a brief idea how each product operates. For example, on this page you can check HelpDocs’s overall score of 8.5 and compare it against Zendesk’s score of 9.7; or HelpDocs’s user satisfaction level at 100% versus Zendesk’s 98% satisfaction score.
The contrast will help you see the good and bad points of each software, and choose which one fits you requirements better. Aside from the rich features, the application that is easy to understand and use is always the better choice.
If you would like to quickly find the optimal Knowledge Management Software according to our review team we recommend you examine one of these products: Zendesk, ServiceNow Knowledge Management, Zendesk.
HelpDocs provides three SMB and enterprise pricing plans. The pricing of the plans varies based on the number of team accounts you can set up, and the plans are available either through a monthly or annual subscription. Give the details a look, and select the plan suited to your own knowledge base management needs:
Starter – $49/month or $468/year
5 team accounts
Unlimited website visitors
Unlimited help articles
Analytics within 30 days
Custom domain with SSL
Read-only API access
Integrate HelpDocs with your existing business tools
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Please note that while both HelpDocs and Zendesk may provide an outstanding array of features each solution could be created for a different company size. If you are comparing features you may want to give some attention to a company size they are catering to. Specific functionalities could scale up effectively for huge enterprises but if you own a small or mid-sized company it’s often better to avoid paying for advanced functionalities that you might never have a chance to use.
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