What is better HelpDocs or Zendesk? Choosing the right Knowledge Management Software for your company is complicated with a lot of features, options, and offers to take note of. On the other hand, using our review directory will allow you to streamline the selection process by getting all key software in a single location.
For example, you can match HelpDocs and Zendesk for their functions and overall scores, in this case, 8.5 and 9.7, respectively. Similarly, you can check which software has superior general user satisfaction rating: 100% (HelpDocs) and 98% (Zendesk) to learn which software is better for your company. Don’t just choose the solution with the cheapest price, but the service that gives the best value for your money.
Our experts made sure to review all popular Knowledge Management Software products available out there, but among them these three deserved our special attention: Zendesk, ServiceNow Knowledge Management, Zendesk.
HelpDocs provides three SMB and enterprise pricing plans. The pricing of the plans varies based on the number of team accounts you can set up, and the plans are available either through a monthly or annual subscription. Give the details a look, and select the plan suited to your own knowledge base management needs:
Starter – $49/month or $468/year
5 team accounts
Unlimited website visitors
Unlimited help articles
Analytics within 30 days
Custom domain with SSL
Read-only API access
Integrate HelpDocs with your existing business tools
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
If you are still having second thoughts about which software will perform best in your case it may be a sound idea to analyze each service’s social metrics. These metrics are frequently an indicator of how popular each product is and how wide is its online presence.For example, if you check HelpDocs LinkedIn account you’ll find out that they are followed by 55 people. In case of Zendesk the number of followers on their LinkedIn page is 59490.
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