What is better HelpDocs or PHPKB? It’s a good idea to use our scoring system to give you a general idea which Knowledge Management Software product is better for your business. For overall product quality, HelpDocs received 8.5 points, while PHPKB gained 8.5 points. At the same time, for user satisfaction, HelpDocs scored 100%, while PHPKB scored 100%.
Specifics of their unique elements, tools, supported platforms, customer service, and more are given below to provide you with a more correct comparison. Remember to choose only the features your business requires so as not to waste money for functions that you won’t be using.
Our team put a lot of effort to prepare reviews of all popular Knowledge Management Software solutions offered on the market, but among all the ones we reviewed these three caught our special attention: ServiceNow Knowledge Management, Zendesk, Zendesk.
HelpDocs provides three SMB and enterprise pricing plans. The pricing of the plans varies based on the number of team accounts you can set up, and the plans are available either through a monthly or annual subscription. Give the details a look, and select the plan suited to your own knowledge base management needs:
Starter – $49/month or $468/year
5 team accounts
Unlimited website visitors
Unlimited help articles
Analytics within 30 days
Custom domain with SSL
Read-only API access
Integrate HelpDocs with your existing business tools
PHPKB can seamlessly connect with third-party cloud-based services including the following:
Zendesk
Salesforce Desk
Google Analytics
Google Fonts
Google Translate
LiveChat
Olark Chat
SnapEngage
Tidio Live Chat
Tawk.to
Wufoo
Salesforce
Disqus
Freshdesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NASA, CNN, At&t
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A knowledge management solution that empowers companies to capture, share, and retrieve information seamlessly with stakeholders, employees, and customers.
The apps compared on this page are only a small part of our entire Knowledge Management Software category and you should take into account that there could be more reliable options available. If you would like to make sure you make the best possible choice for your team we definitely encourage you to compare more services first. You can also consider to check out our top 10 Knowledge Management Software list to learn which products are in the current year the highest-rated ones and leaders in the market.
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