What is better HelpDocs or ServiceNow Knowledge Management? Purchasing the right Knowledge Management Software product is as easy as evaluating the good and low functionalities and terms offered by HelpDocs and ServiceNow Knowledge Management. Here you can also match their total scores: 8.5 for HelpDocs vs. 9.8 for ServiceNow Knowledge Management. Or you can look at their general user satisfaction rating, 100% for HelpDocs vs. 100% for ServiceNow Knowledge Management.
We suggest that you spend some time to analyze their specific functions and determine which one is the better alternative for your business. What’s more keep in mind to consider your company’s or industry’s unique case, such as, a multilingual app for a global team or a mobile platform to help you work away from your office.
We realize that not all companies have the time to test dozens of different products, so we came up with a list of suggestions that you may find useful. Our top selections for the Knowledge Management Software category are: Zendesk, ServiceNow Knowledge Management, Zendesk.
HelpDocs provides three SMB and enterprise pricing plans. The pricing of the plans varies based on the number of team accounts you can set up, and the plans are available either through a monthly or annual subscription. Give the details a look, and select the plan suited to your own knowledge base management needs:
Starter – $49/month or $468/year
5 team accounts
Unlimited website visitors
Unlimited help articles
Analytics within 30 days
Custom domain with SSL
Read-only API access
Integrate HelpDocs with your existing business tools
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
In case you are still having doubts about which service will work best for your business it might be a sensible idea to analyze each service’s social metrics. Such metrics are frequently a sign of how popular every product is and how wide is its online presence. For example, in case of Facebook HelpDocs has 131 likes on their official profile while ServiceNow Knowledge Management profile is liked by 15854 people.
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