What is better HelpDocs or Zoho Desk? When scouting for the appropriate Knowledge Management Software for your enterprise it is recommended that you review the features, rates, and other essential information about the product and vendor. Here, you can check the similarities and distinctions between HelpDocs (overall score at 8.5 and user satisfaction at 100%) and Zoho Desk (overall score at 9.0 and user satisfaction at 100%).
You can also check out their particulars elements, for example functions, plans, costs, conditions, etc. Similarly, read the terms closely for information on hidden fees, including, setup cost, separate support plan, upgrade fees, cloud storage fees, and more.
Currently, the best solutions in our Knowledge Management Software category are: Zendesk, ServiceNow Knowledge Management, Zendesk.
HelpDocs provides three SMB and enterprise pricing plans. The pricing of the plans varies based on the number of team accounts you can set up, and the plans are available either through a monthly or annual subscription. Give the details a look, and select the plan suited to your own knowledge base management needs:
Starter – $49/month or $468/year
5 team accounts
Unlimited website visitors
Unlimited help articles
Analytics within 30 days
Custom domain with SSL
Read-only API access
Integrate HelpDocs with your existing business tools
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
When you pick a solution that you are sure will work best for your business you shouldn’t only focus on what professionals have to say about it. In many cases personal experience with the software may be different, depending on specific preferences and requirements. This is why in our reviews we also provide our User Satisfaction Rating for every product to give you a reliable overview of how actual users of HelpDocs and Zoho Desk estimate their contact with the product. Our system is based on detailed analysis of product appearances on other websites, social media and blogs, so you are going to obtain a full and credible overview of what other clients think about every solution. In this example HelpDocs has a total satisfaction rating at 100% while for Zoho Desk 100% of people express they had a positive experience with it.
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