What is better Genesys Cloud or Five9? Buying the ideal Customer Support Software product is all about comparing various solutions and figuring out the top application for your specific needs. Our proprietary system provides you with a fast look at the general rating of Genesys Cloud and Five9. For overall quality and performance, Genesys Cloud scored 9.0, while Five9 scored 8.6. On the other hand, for user satisfaction, Genesys Cloud earned 93%, while Five9 earned 91%.
Below you can also verify their features, terms, plans, etc. to find out which program will be more suitable for your needs. An important aspect to assess is if the application can enable/disable limitations on various types of users to protect any sensitive corporate data.
Our experts made sure to prepare reviews of all popular Call Center Software solutions offered out there, but among them these three deserved our special attention: Freshdesk Contact Center, Zendesk, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
In the event you are still having second thoughts about which software will work best in your case it might be a good idea to examine each service’s social metrics. Such metrics are quite often an indicator of how popular each app is and how extensive is its online presence.For instance, if you look at Genesys Cloud LinkedIn account you’ll learn that they are followed by 113607 users. In case of Five9 the amount of followers on their LinkedIn page is 8565.
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