What is better Genesys Cloud or Pipedrive? With various functionalities, pricing, details, and more to compare, finding the right Customer Support Software for your organization is challenging. Nevertheless by working with our system, you can easily match the characteristics of Genesys Cloud and Pipedrive as well as their general rating, respectively as: 9.0 and 9.4 for overall score and 93% and 100% for user satisfaction.
You can also review them feature by feature check out which program is a more effective fit for your enterprise. Remember to use a demo first before opting in for a plan to see how the software can benefit you in real scenarios.
Users who don't have much time or would like to get a Call Center Software recommendation from our team may want to investigate these top choices for this year: Zendesk, Freshdesk Contact Center, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
When you research various Customer Support Software services you shouldn’t only look at their list of features and available pricing plans. Consider that the software must be adjusted to your requirements and company so the more flexible their offer the better. Find our what OSes are supported by Genesys Cloud and Pipedrive and be certain you will get mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and countries are supported, as this could be a deal breaker for many firms.
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