What is better Genesys Cloud or Uservoice? Finding the proper Customer Support Software product is as straightforward as evaluating the solid and weaker functions and terms offered by Genesys Cloud and Uservoice. Here it's also possible to match their total scores: 9.0 for Genesys Cloud vs. 8.1 for Uservoice. Or you can check their general user satisfaction rating, 93% for Genesys Cloud vs. N/A% for Uservoice.
We suggest that you put some effort and analyze their unique features and figure out which one is the better alternative for your company. Moreover. bear in mind to consider your company’s or industry’s unique case, for example, a multilingual software for a global team or a mobile platform to help you work away from your office.
Our team put a lot of effort to review all popular Call Center Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk Contact Center, Zendesk, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
You shouldn’t count on only a wide range of functionalities and scalable pricing from a popular Customer Support Software. Almost as important as core features is a top-notch customer support. You want to ensure that if you have any questions about Genesys Cloud or Uservoice, or you run into a problem, or maybe you’ll want to request a specific change or functionality useful to your company you can trust in a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you are able to benefit from personal training or at the very least a knowledge base you can use.
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