What is better Genesys Cloud or Uservoice? With various functionalities, pricing, terms, and more to compare, choosing the right Customer Support Software for your company is tricky. But by using our system, it is simple to match the functions of Genesys Cloud and Uservoice including their general rating, respectively as: 9.0 and 8.1 for overall score and 93% and N/A% for user satisfaction.
You can also assess them feature by feature and find out which program is a better fit for your enterprise. Remember to get a free trial first prior to getting a plan to see how the program can help you in real setting.
Currently, the most significant products in our Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
When you pick a solution that you think will work best for your company you shouldn’t just focus on what reviewers have to say about it. Very often personal experience with the software may be different, depending on your own preferences and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every solution to give you a reliable overview of how actual users of Genesys Cloud and Uservoice estimate their contact with the service. Our system is based on detailed analysis of product appearances on other sites, social networks and blogs, so you will get a complete and reliable picture of what other users think about every software. In this case Genesys Cloud has a total satisfaction rating at 93% while for Uservoice N/A% of users claim they had an enjoyable experience with it.
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