What is better Genesys Cloud or Zendesk? If you’re experiencing a tough time selecting the best Customer Support Software product for your situation, try to compare the available software and discover which solution offers more advantages. For example, here you can review Genesys Cloud (overall score: 9.0; user rating: 93%) vs. Zendesk (overall score: 9.7; user rating: 98%) for their overall performance.
It's also possible to see which one provides more functions that you need or which has more flexible pricing plans for your current situation. Working with a clear table to compare their features will significantly increase the possibility of finding the appropriate product for your company. Look closely at other aspects of the software such as intuitiveness, flexibility, scalability, and pricing options.
In the event you need to quickly find the top Call Center Software according to our review team we recommend you take a look at the following products: Freshdesk Contact Center, Zendesk, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
It may not always be sufficient to simply compare Genesys Cloud and Zendesk against each other. Even though specific functionalities, cost and user experience are all important and should be considered when making a final decision, you should also check out the recognition and awards claimed by each app. Frequently a less dominant solution may turn out to be a great choice that was a winner of many SaaS awards such as our Experts’ Choice Award which shows that despite limited market popularity it’s a significant contender to the services that rule the market.
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