What is better Genesys Cloud or Zendesk? Choosing the right Customer Support Software for your business is complicated with various functions, choices, and offers to check. But, relying on our website will allow you to simplify the necessary steps by reading all main services in one location.
As an illustration, you can match Genesys Cloud and Zendesk for their tools and overall scores, namely, 9.0 and 9.7, respectively. Likewise, you can see which product has better general user satisfaction rating: 93% (Genesys Cloud) and 98% (Zendesk) to determine which product is the better choice for your organization. Don’t just pick the solution with the cheapest price, but the one that has the best value.
People who don't have much time or could use a Call Center Software advice from our team may want to try out these top choices for this year: Freshdesk Contact Center, JustCall, Zendesk.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
It may not always be sufficient to simply compare Genesys Cloud and Zendesk with one another. Even though reliable features, pricing plans and customer experience are all crucial and should be included when making a final choice, you should also take a look at the recognition and awards merited by each product. Very often a less known app may turn out to be a good choice that was distinguished with SaaS awards such as our Experts’ Choice Award which reveals that despite limited market presence it’s a significant contender to the services that rule the market.
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