What is better Genesys Cloud or VIZOR? Choosing the right Customer Support Software for your organization is difficult with various functions, options, and offers to consider. But, using our review platform will help you to simplify the selection steps by showing all major apps in a single place.
As an illustration, you can compare Genesys Cloud and VIZOR for their tools and overall scores, namely, 9.0 and 8.0, respectively. Furthermore, you can compare which product has better general user satisfaction rating: 93% (Genesys Cloud) and 98% (VIZOR) to determine which one is the better choice for your organization. Don’t simply pick the solution with the most attractive price, but the service that offers the best value.
Currently, the most significant solutions in our Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
VIZOR offers basic and enterprise pricing options that vary according to cloud-based and on-premise services, the number of employees and integrations.
If you continue having second thoughts about which software will work best for your business it may be a sound idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular each software is and how extensive is its online presence. For example, in case of Facebook Genesys Cloud has 16058 likes on their official page while VIZOR profile is liked by 176 users.
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