What is better Genesys Cloud or Vivantio? Today’s companies want the most effective Customer Support Software product to stay competitive. On this page we help you with buying the best tool, by allowing you to compare Genesys Cloud and Vivantio down to the very details of their individual features.
You can even examine our general scoring values, which rate the software all round quality and performance. Genesys Cloud got a 9.0 score, while Vivantio has a score of 8.4. Likewise, you can compare their general user satisfaction rating: 93% (Genesys Cloud) against 93% (Vivantio). Don’t forget to select the solution that best addresses your most urgent priorities, not the software with the most robust features.
Right now, the most significant products in our Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You shouldn’t expect simply a broad range of useful tools and flexible pricing from a well-known Customer Support Software. Almost as important as core features is a trustworthy customer support. You want to ensure that if you have any questions about Genesys Cloud or Vivantio, or you run into a problem, or perhaps you’ll want to request a specific change or feature beneficial to your company you can count on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you can benefit from personal training or at the very least an FAQ you can use.
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