Genesys Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- ACD
- Speech-Enabled IVR
- Outbound Dialing
- Outbound Campaigns
- Graphical Scripting
- Workforce Management
- Recordings
- Quality Evaluations
- Speech Analytics
- Supervisory Actions
- Reporting and Analytics
- PureCloud for Altocloud
- Data Integrations
- User Profile Integrations
- Native Mobile Apps
- GDPR Compliance
- HIPAA Compliance
- PCI-DSS – Secure IVR
- Audio Conferencing
- Call Recording
- Chat
- Cloud IP PBX
- Desktop Sharing
- Directory
- File Sharing
- Group Ring, Hunt Groups
- Inbound and Outbound Faxing
- Unified Inbox
- Video Calling
- Voicemail
- WebRTC Softphone
Pricing Info
Pricing Info
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Integrations
Integrations
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
- Salesforce
- Zendesk
- Oracle Service Cloud
- SugarCRM
- Microsoft Dynamics 365
- GSuite
- OneLogin
- Microsoft Active Directory
- Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Company Email
info@genesys.com
Contact No.
Company's Address
2001 Junipero Serra Blvd
Daly City, CA 94014
USA
Genesys Cloud Comparisons
Popular Genesys Cloud Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company Email
support@zopim.com
Company's Address
Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598
Zendesk Chat Comparisons
Popular Zendesk Chat Alternatives
If you are still having second thoughts about which product will be best for your business it may be a good idea to check out each service’s social metrics. Such metrics are frequently a way to see how popular a given software is and how big is its online presence.For instance, if you look at Genesys Cloud LinkedIn account you’ll find out that they are followed by 113607 people. In case of Zendesk Chat the number of followers on their LinkedIn page is 609.
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