What is better Genesys Cloud or Zendesk Chat? We are here to improve the process of comparing Customer Support Software products for you. For example, on this page you can look at the overall performance of Genesys Cloud (9.0) and compare it with the overall performance of Zendesk Chat (8.5). You can also match their overall user satisfaction rating: Genesys Cloud (93%) vs. Zendesk Chat (100%).
Likewise, study their functions carefully to check which product can better tackle your company’s needs. Generally, any business app should allow you to immediately view the big picture, all the while offering you easy access to the details.
People who are pressed for time or could use a Call Center Software recommendation from our experts may want to try out these top choices for this year: Zendesk, Freshdesk Contact Center, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
If you are still having second thoughts about which product will be best for your business it may be a good idea to check out each service’s social metrics. Such metrics are frequently a way to see how popular a given software is and how big is its online presence.For instance, if you look at Genesys Cloud LinkedIn account you’ll find out that they are followed by 113607 people. In case of Zendesk Chat the number of followers on their LinkedIn page is 609.
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