Compare VICIdial vs. Five9When you need a reliable Customer Support Software product for your enterprise you must make time to assess several solutions. It doesn’t have to be complicated, and can be as quick as matching their traits in a table like the one below. You will also get a good idea how each product functions. As an example, on this page you can find Five9’s overall score of 8.5 and compare it against VICIdial’s score of 8.0; or Five9’s user satisfaction level at 91% versus VICIdial’s 96% satisfaction score. The contrast can help you spot the good and bad points of each program, and make up your mind on which suits you requirements better. On top of the rich features, the software that is easy to understand and use is always the better choice. Right now, the leading products in our Call Center Software category are: CallTrackingMetrics, Five9, Freshcaller.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
VICIdial integrates with the following business systems and applications:
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Types of Support|
Types of Support
| Tampa, Florida|
| 4000 Executive Parkway, Suite 400|
San Ramon, CA 94583
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
|Xerox, Comcast, Citrix, American Bank|
|Learn more about VICIdial pricing||Learn more about Five9 pricing|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
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Both Five9 and VICIdial were reviewed by a panel of reliable SaaS experts who carried out a full study of all core elements of every service. Their ultimate rating was calculated using our unique SmartScore system that calculates a separate partial score to each component such as: main features, client support, mobile device support, security, customer satisfaction and reviews in other media. We know useful features are not the only factor crucial to a business so we make an effort to pay attention to all facets of a solution prior to coming up with its final score.