Compare VICIdial vs. Five9

When you need a reliable Customer Support Software product for your enterprise you must make time to assess several solutions. It doesn’t have to be complicated, and can be as quick as matching their traits in a table like the one below. You will also get a good idea how each product functions. As an example, on this page you can find Five9’s overall score of 8.5 and compare it against VICIdial’s score of 8.0; or Five9’s user satisfaction level at 91% versus VICIdial’s 96% satisfaction score. The contrast can help you spot the good and bad points of each program, and make up your mind on which suits you requirements better. On top of the rich features, the software that is easy to understand and use is always the better choice. Our experts made sure to prepare reviews of all popular Call Center Software services available on the market, but among them these three caught our special attention: RingCentral Contact Center, Five9, Freshcaller.
Comparison

VICIdial

VS

Five9

VS

VICIdial screenshot Five9 screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.6 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

91% ?

Price

Price

free

by quote

Price Scheme

Price Scheme

Quote-based Quote-based
Full Review

Full Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Quick Links
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Training
Vendor's Address

Vendor's Address

Tampa, Florida
USA
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Phone No.

Phone No.

+1-888-894-8424 +1-800-553-8159
Popular Customers

Popular Customers

Xerox, Comcast, Citrix, American Bank
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Five9 pricing
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
Contact Email

Contact Email

sales@vicidial.com info@five9.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Five9 and VICIdial were reviewed by a panel of reliable SaaS experts who carried out a full study of all core elements of every service. Their ultimate rating was calculated using our unique SmartScore system that calculates a separate partial score to each component such as: main features, client support, mobile device support, security, customer satisfaction and reviews in other media. We know useful features are not the only factor crucial to a business so we make an effort to pay attention to all facets of a solution prior to coming up with its final score.