Compare VICIdial vs. Five9A sensible way to find the correct Customer Support Software product for your organization is to cross-check the solutions against each other. Here you can compare Five9 and VICIdial and see their capabilities compared thoroughly to help you pick which one is the superior product. Furthermore, you can examine their overall ratings, such as: overall score (Five9: 8.5 vs. VICIdial: 8.0) and user satisfaction (Five9: 91% vs. VICIdial: 96%). Examine their differences and similarities and see which one outperforms the other. Moreover, imagine your company tomorrow; will your company outgrow the app in the next 3-5 years? Users who are pressed for time or want a Call Center Software advice from our team might want to investigate these top choices for this year: Freshdesk, Five9, CallTrackingMetrics.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
|Xerox, Comcast, Citrix, American Bank|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
VICIdial integrates with the following business systems and applications:
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Learn more about VICIdial pricing||Learn more about Five9 pricing|
| Tampa, Florida|
| 4000 Executive Parkway, Suite 400|
San Ramon, CA 94583
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Both Five9 and VICIdial were tested by a group of reliable B2B experts who carried out a detailed analysis of all crucial aspects of each app. Their ultimate score was prepared using our unique SmartScore model which calculates an individual partial score to every factor including: main functionalities, customer support, mobile device support, security, user satisfaction and market presence. Here at FinancesOnline we are aware that useful features are not the only thing crucial to a company so we make sure we pay attention to all facets of a service prior to giving it a final rating.