What is better Five9 or VICIdial? There are numerous Customer Support Software products out there these days. The best way to find out which one fits your needs best is to check them side by side. For example, here you can assess Five9 and VICIdial for their overall score (8.6 vs. 8.0, respectively) or their user satisfaction rating (91% vs. 90%, respectively).
You can even check their individual modules and pricing conditions along with other helpful details below. When matching products make sure to analyze their corresponding capabilities and mark their disparities to get a clearer picture of both deals. Similarly, keep in mind to assess secondary issues like security, backup, usability, and customer support.
At the moment, the most significant solutions in our Call Center Software category are: JustCall, Zendesk, Freshdesk Contact Center.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
You shouldn’t count on exclusively a wide array of functionalities and flexible pricing from a well-known Customer Support Software. Almost as essential as main features is a trustworthy customer support. You want to ensure that if you have any questions about Five9 or VICIdial, or you run into a problem, or maybe you’ll need to request a certain change or feature useful to your business you can trust in a responsive and helpful customer support. See if services such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you are able to profit from personal training or at the very least a knowledge base you can use.
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