Compare VICIdial vs. Five9

A sensible way to find the correct Customer Support Software product for your organization is to cross-check the solutions against each other. Here you can compare Five9 and VICIdial and see their capabilities compared thoroughly to help you pick which one is the superior product. Furthermore, you can examine their overall ratings, such as: overall score (Five9: 8.5 vs. VICIdial: 8.0) and user satisfaction (Five9: 91% vs. VICIdial: 96%). Examine their differences and similarities and see which one outperforms the other. Moreover, imagine your company tomorrow; will your company outgrow the app in the next 3-5 years? Users who are pressed for time or want a Call Center Software advice from our team might want to investigate these top choices for this year: Freshdesk, Five9, CallTrackingMetrics.
Comparison

VICIdial

VS

Five9

VS

VICIdial screenshot Five9 screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

91% ?

Price

Price

free

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Full Review

Full Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Easy Links
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Prominent Clients

Prominent Clients

Xerox, Comcast, Citrix, American Bank
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
Contact No.

Contact No.

+1-888-894-8424 +1-800-553-8159
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.

Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Email Address

Email Address

sales@vicidial.com info@five9.com
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Training
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Five9 pricing
Company's Address

Company's Address

Tampa, Florida
USA
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Five9 and VICIdial were tested by a group of reliable B2B experts who carried out a detailed analysis of all crucial aspects of each app. Their ultimate score was prepared using our unique SmartScore model which calculates an individual partial score to every factor including: main functionalities, customer support, mobile device support, security, user satisfaction and market presence. Here at FinancesOnline we are aware that useful features are not the only thing crucial to a company so we make sure we pay attention to all facets of a service prior to giving it a final rating.