What is better VICIdial or ManageEngine ServiceDesk Plus? There are numerous Customer Support Software products in the market today. The best way to find out which app fits your needs best is to check them side by side. For example, here you can examine VICIdial and ManageEngine ServiceDesk Plus for their overall score (8.0 vs. 8.7, respectively) or their user satisfaction rating (90% vs. 100%, respectively).
Additionally, you can review their features and pricing conditions along with other helpful details below. When matching products be sure to check their corresponding capabilities and mark their differences to obtain a clearer picture of both deals. Similarly, remember to check other factors such as security, backup, ease-of-use, and customer support.
We realize that not all companies have the time to examine a wide range of various services, so we came up with a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
You shouldn’t count on exclusively a wide range of functionalities and flexible pricing packages from a reliable Customer Support Software. Almost as important as main features is a top-notch customer support. You want to ensure that in a situation where you have any questions about VICIdial or ManageEngine ServiceDesk Plus, or you struggle with some problems, or perhaps you’ll want to request a certain revision or feature beneficial to your team you can trust in a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to benefit from individual training or at least a knowledge base you can use.
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