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Compare VICIdial vs. ManageEngine ServiceDesk

If you’re getting a hard time selecting the best Customer Support Software product for your needs, it’s a good idea to do a comparison of the available software and determine which tool offers more benefits. In particular, here you can review VICIdial (overall score: 8.0; user rating: 96%) vs. ManageEngine ServiceDesk (overall score: 8.7; user rating: 100%) for their overall performance. You can even see which one provides more features that you need or which has better pricing plans for your current budget constraints. Having a clear table to compare their features will significantly boost the possibility of finding the right product for your company. Pay attention to other aspects of the software like intuitiveness, adaptability, scalability, and pricing plans. We know that not all people have the time to test a wide range of various products, so we came up with a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: RingCentral Contact Center, Five9, Freshcaller.
Product

VICIdial

VS

ManageEngine ServiceDesk

VS

VICIdial screenshot ManageEngine ServiceDesk screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Pricing

Pricing

free

$10

Price Scheme

Price Scheme

Quote-based Monthly payment | One-time payment | Quote-based
Full Review

Full Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Useful Links
Languages

Languages

English, Dutch, Polish, Swedish English, Dutch
Company's Address

Company's Address

Tampa, Florida
USA
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Ticket
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

ManageEngine ServiceDesk FEATURES

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management
Email Address

Email Address

sales@vicidial.com support@servicedeskplus.com
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about ManageEngine ServiceDesk pricing
Contact Phone

Contact Phone

+1-888-894-8424 +1-800-443-6694
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans
Popular Customers

Popular Customers

Hallmark, Lufthansa, GE, Intel, Airbus
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having second thoughts about which software will be best for your business it might be a sound idea to check out each service’s social metrics. Such metrics are usually a way to see how popular every software is and how extensive is its online presence. For example, in case of Facebook VICIdial has 0 likes on their official profile while ManageEngine ServiceDesk profile is liked by 15368 people.