Compare VICIdial vs. ManageEngine ServiceDeskIf you’re getting a hard time selecting the best Customer Support Software product for your needs, it’s a good idea to do a comparison of the available software and determine which tool offers more benefits. In particular, here you can review VICIdial (overall score: 8.0; user rating: 96%) vs. ManageEngine ServiceDesk (overall score: 8.7; user rating: 100%) for their overall performance. You can even see which one provides more features that you need or which has better pricing plans for your current budget constraints. Having a clear table to compare their features will significantly boost the possibility of finding the right product for your company. Pay attention to other aspects of the software like intuitiveness, adaptability, scalability, and pricing plans. We know that not all people have the time to test a wide range of various products, so we came up with a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: RingCentral Contact Center, Five9, Freshcaller.
|Quote-based||Monthly payment | One-time payment | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Dutch|
| Tampa, Florida|
| Zoho Corporation|
4141 Hacienda Drive
Pleasanton, CA 94588
|Types of Support|
Types of Support
|List of Features|
List of Features
|Learn more about VICIdial pricing||Learn more about ManageEngine ServiceDesk pricing|
VICIdial integrates with the following business systems and applications:
ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Professional (IT Help Desk + Asset)
Enterprise (IT Help Desk + Asset + ITIL)
|Hallmark, Lufthansa, GE, Intel, Airbus|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
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In the event you are still having second thoughts about which software will be best for your business it might be a sound idea to check out each service’s social metrics. Such metrics are usually a way to see how popular every software is and how extensive is its online presence. For example, in case of Facebook VICIdial has 0 likes on their official profile while ManageEngine ServiceDesk profile is liked by 15368 people.