Compare VICIdial vs. TeamSupportIf you want to have a convenient way to decide which Customer Support Software product is better, our exclusive method gives VICIdial a score of 8.0 and TeamSupport a score of 9.1 for general quality and performance. Moreover, VICIdial is rated at 96%, while TeamSupport is rated 99% for their user satisfaction level. You can also examine their product details, such as features, tools, options, plans, costs, and more. See whether the solution allows you to customize a few of its workflows to ensure the app matches your own business procedures. Our experts made sure to prepare reviews of all popular Call Center Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: Five9, CallTrackingMetrics, Freshdesk.
|Quote-based||Monthly payment | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients.
VICIdial integrates with the following business systems and applications:
TeamSupport integrates with the following business systems and applications:
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:
Support Desk – $40 per agent per month, billed annually
Enterprise – $55 per agent month, billed annually
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
|Learn more about VICIdial pricing||Learn more about TeamSupport pricing|
|AT&T, Walmart, American Lung Association, Fuji Film, NBA|
|List of Features|
List of Features
| Tampa, Florida|
| 100 Highland Park Village, Suite 200|
Dallas, TX 75205
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Both VICIdial and TeamSupport were reviewed by a panel of reliable B2B experts who carried out a full study of all key aspects of every solution. Their total score was prepared by means of unique SmartScore system that gives an individual partial score to each factor including: main features, client support, mobile device support, security, customer satisfaction as well as reviews in other media. We realize useful features are not the only thing crucial to a company so we make an effort to pay attention to all aspects of a app prior to coming up with its final score.