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Compare VICIdial vs. TeamSupport

If you want to have a convenient way to decide which Customer Support Software product is better, our exclusive method gives VICIdial a score of 8.0 and TeamSupport a score of 9.1 for general quality and performance. Moreover, VICIdial is rated at 96%, while TeamSupport is rated 99% for their user satisfaction level. You can also examine their product details, such as features, tools, options, plans, costs, and more. See whether the solution allows you to customize a few of its workflows to ensure the app matches your own business procedures. Our team put a lot of effort to prepare reviews of all popular Call Center Software products available out there, but among all the ones we reviewed these three caught our special attention: RingCentral Contact Center, Freshcaller, Five9.
Product

VICIdial

VS

TeamSupport

VS

VICIdial screenshot TeamSupport screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

9.1 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

99% ?

Cost

Cost

free

$50

Price Scheme

Price Scheme

Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients.
Quick Links
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

TeamSupport integrates with the following business systems and applications:

  • JIRA
  • ServiceNow
  • HubSpot
  • Slack
  • Salesforce.com
  • Beanstalk
  • Highrise
  • MailChimp
  • Nicereply
  • Zoho Reports
  • Dropbox
  • Zapier
  • Facebook
  • Rest API
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:

Support Desk – $50 per agent per month, billed annually

  • Designed for end-user customer support or internal help desk operations;
  • Lets you easily assign, track and manage support requests.

Enterprise – $65 per agent month, billed annually

  • You can connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Track support issues, product bugs, defects, and feature enhancements.
Available Languages

Available Languages

English, Dutch, Polish, Swedish English
Contact No.

Contact No.

+1-888-894-8424 +1-800-596-2820
Company Email

Company Email

sales@vicidial.com sales@teamsupport.com
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about TeamSupport pricing
Prominent Clients

Prominent Clients

AT&T, Walmart, American Lung Association, Fuji Film, NBA
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

TeamSupport FEATURES

Agent tools
  • Intuitive online help desk interface
  • Customizable dahsboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management
Collaboration
  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community
Customer self-service
  • Advanced portal tools
  • Ticket deflection
  • Knowledge base
Multi-channel support
  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems
Management tools
  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Vendor's Address

Vendor's Address

Tampa, Florida
USA
100 Highland Park Village, Suite 200
Dallas, TX 75205
USA
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Both VICIdial and TeamSupport were reviewed by a panel of reliable B2B experts who carried out a full study of all key aspects of every solution. Their total score was prepared by means of unique SmartScore system that gives an individual partial score to each factor including: main features, client support, mobile device support, security, customer satisfaction as well as reviews in other media. We realize useful features are not the only thing crucial to a company so we make an effort to pay attention to all aspects of a app prior to coming up with its final score.