Compare VICIdial vs. TeamSupportIf you want to have a convenient way to decide which Customer Support Software product is better, our exclusive method gives VICIdial a score of 8.0 and TeamSupport a score of 9.1 for general quality and performance. Moreover, VICIdial is rated at 96%, while TeamSupport is rated 99% for their user satisfaction level. You can also examine their product details, such as features, tools, options, plans, costs, and more. See whether the solution allows you to customize a few of its workflows to ensure the app matches your own business procedures. Our team put a lot of effort to prepare reviews of all popular Call Center Software products available out there, but among all the ones we reviewed these three caught our special attention: RingCentral Contact Center, Freshcaller, Five9.
|Quote-based||Monthly payment | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients.
VICIdial integrates with the following business systems and applications:
TeamSupport integrates with the following business systems and applications:
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:
Support Desk – $50 per agent per month, billed annually
Enterprise – $65 per agent month, billed annually
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
|Learn more about VICIdial pricing||Learn more about TeamSupport pricing|
|AT&T, Walmart, American Lung Association, Fuji Film, NBA|
|List of Features|
List of Features
| Tampa, Florida|
| 100 Highland Park Village, Suite 200|
Dallas, TX 75205
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Both VICIdial and TeamSupport were reviewed by a panel of reliable B2B experts who carried out a full study of all key aspects of every solution. Their total score was prepared by means of unique SmartScore system that gives an individual partial score to each factor including: main features, client support, mobile device support, security, customer satisfaction as well as reviews in other media. We realize useful features are not the only thing crucial to a company so we make an effort to pay attention to all aspects of a app prior to coming up with its final score.