Compare VICIdial vs. ZendeskThe best Customer Support Software is a solution that can address your company’s specific requirements. It is possible to identify which choice works really with your enterprise if you compare numerous products before you decide which one is the best. For example, VICIdial and Zendesk are scored at 8.0 and 9.7, respectively, for all round quality and performance. Similarly, VICIdial and Zendesk have a user satisfaction rating of 96% and 98%, respectively, which suggests the general response they get from customers. Moreover, talk to an existing client of the software and ask for their opinion concerning the application in question. As of now, the leading services in our Call Center Software category are: CallTrackingMetrics, Freshcaller, Five9.
|Quote-based||Free | Monthly payment | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
| Tampa, Florida|
| 989 Market Street Suite 300|
San Francisco, CA 94103
|Types of Support|
Types of Support
|Vodafone, GILT, Shopify, Groupon, Gov. UK|
|List of Features|
List of Features
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Dutch, Polish, Turkish, Swedish|
|Learn more about VICIdial pricing||Learn more about Zendesk pricing|
VICIdial integrates with the following business systems and applications:
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Essential – $9/agent per month or $5/agent per month (billed annually)
Team – $25/agent per month or $19/agent per month (billed annually)
Professional – $59/agent per month or $49/agent per month (billed annually)
Enterprise – $125/agent per month or $99/agent per month (billed annually)
Elite – $199/agent per month (billed annually)
Lite – Free
Team – $19/agent per month or $14/agent per month (billed annually)
Professional – $35/agent per month or $29/agent per month (billed annually)
Enterprise – $70/agent per month or $59/agent per month (billed annually)
Lite – Pay for usage only, per agent per month
Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)
Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)
Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)
Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)
Lite – Free
Professional – $19/agent per month or $15/agent per month (billed annually)
Enterprise – $34/agent per month or $29/agent per month (billed annually)
Answer Bot – Optional, from $50 per month
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The solutions examined on this page are only a small sample of our full Customer Support Software category and you should keep in mind that there could be better services out there. If you want to ensure you make the optimal decision for your team we strongly suggest that you test more solutions first. It may also be a good idea to consult our top 10 Customer Support Software ranking to see which services are currently the highest-rated ones and dominate the market.