Compare Zendesk vs. VICIdialWe are here to improve the cumbersome process of contrasting Customer Support Software products for you. In particular, on this page you can verify the overall performance of VICIdial (8.0) and contrast it with the overall performance of Zendesk (9.5). It's also possible to match their overall user satisfaction rating: VICIdial (96%) vs. Zendesk (94%). Furthermore, study their services carefully to determine which product can better tackle your company’s needs. In general, any business solution must let you to comfortably check the big picture, all the while offering you easy access to the details. Our team put a lot of effort to review all popular Call Center Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: PlayVox, Vocalcom Cloud Contact Center, Freshdesk.
|Monthly payment | Annual Subscription||Quote-based|
One of the leading help desk solutions trusted by over 40,000 organization worldwide to raise productivity, lower costs, and increase customer satisfaction.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
|Learn more about Zendesk pricing||Learn more about VICIdial pricing|
|Vodafone, GILT, Shopify, Groupon, Gov. UK|
|USA, UK, Canada, International||USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish|
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
| 989 Market Street Suite 300|
San Francisco, CA 94103
| Tampa, Florida|
Zendesk is a cloud hosted help desk solution available in five SMB and enterprise subscription plans. Give the details a look, and select the best plan for your company:
Essential – $5/agent/month
Team – $19/agent/month
Professional – $49/agent/month
Enterprise – $99/agent/month
Elite – $199/agent/month
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Zendesk integrates with the following business systems and applications:
VICIdial integrates with the following business systems and applications:
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It may not always be sufficient to just compare VICIdial and Zendesk with one another. Although reliable features, pricing and customer comments are all important and should be included when making a final choice, you should also pay attention to the recognition and awards won by each service. Very often a less dominant app may turn out to be a great choice that was distinguished with industry awards such as our Experts’ Choice Award which reveals that regardless of lesser market popularity it’s a worthy contender to the products that rule the market.