Compare Zendesk vs. VICIdial

We are here to improve the cumbersome process of contrasting Customer Support Software products for you. In particular, on this page you can verify the overall performance of VICIdial (8.0) and contrast it with the overall performance of Zendesk (9.5). It's also possible to match their overall user satisfaction rating: VICIdial (96%) vs. Zendesk (94%). Furthermore, study their services carefully to determine which product can better tackle your company’s needs. In general, any business solution must let you to comfortably check the big picture, all the while offering you easy access to the details. Our team put a lot of effort to review all popular Call Center Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: PlayVox, Vocalcom Cloud Contact Center, Freshdesk.
Software

Zendesk

VS

VICIdial

VS

Zendesk screenshot VICIdial screenshot
Pricing Details

Score

Our Score

9.5 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

94% ?

Client Satisfaction

96% ?

Price

Price

$25

free

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Quote-based
Detailed Review

Detailed Review

General Description

General Description

One of the leading help desk solutions trusted by over 40,000 organization worldwide to raise productivity, lower costs, and increase customer satisfaction.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Useful Links
Pricing Details

Pricing Details

Learn more about Zendesk pricing Learn more about VICIdial pricing
Vendor Email

Vendor Email

support@zendesk.com sales@vicidial.com
Popular Customers

Popular Customers

Vodafone, GILT, Shopify, Groupon, Gov. UK
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Contact Address

Contact Address

989 Market Street Suite 300
San Francisco, CA 94103
USA
Tampa, Florida
USA
Features

Features

Zendesk FEATURES

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Phone No.

Phone No.

+1-888-670-4887 +1-888-894-8424
Available Plans

Available Plans

Zendesk is a cloud hosted help desk solution available in five SMB and enterprise subscription plans. Give the details a look, and select the best plan for your company:

Essential – $5/agent/month

  • Email & social channels
  • Basic knowledge base
  • Web Widget & Mobile SDK

Team – $19/agent/month

  • All features from the Essential plan
  • Branded customer portal
  • Business rules

Professional – $49/agent/month

  • All features from the Team plan
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards
  • Performance Dashboards

Enterprise – $99/agent/month

  • All features from the Professional plan
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Machine learning

Elite – $199/agent/month

  • All features from the Enterprise plan
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Supported Integrations

Supported Integrations

Zendesk integrates with the following business systems and applications:

  • 123Contact Form
  • 3CLogic
  • AgileCRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cart 66
  • Cisco DTK
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • SAP Business One
  • WordPress
  • Zopim Chat

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare VICIdial and Zendesk with one another. Although reliable features, pricing and customer comments are all important and should be included when making a final choice, you should also pay attention to the recognition and awards won by each service. Very often a less dominant app may turn out to be a great choice that was distinguished with industry awards such as our Experts’ Choice Award which reveals that regardless of lesser market popularity it’s a worthy contender to the products that rule the market.