Compare VICIdial vs. Uservoice

Getting the perfect Customer Support Software for your business is vital to boosting your company’s effectiveness. In our platform, it is simple to examine numerous solutions to see which one is the appropriate software for your requirements. Here you can match VICIdial vs. Uservoice and examine their overall scores (8.0 vs. 8.1, respectively) and user satisfaction rating (96% vs. 97%, respectively). You can even study the specifics of pricing, terms and conditions, plans, functions, tools, and more, and find out which software offers more advantages for your business. As a rule of thumb, select the software that allows you to add/remove features and pricing to match your sales growth or lack of it. People who want to save some time or would like to get a Call Center Software suggestion from our experts may want to investigate these top choices for this year: Freshdesk, CallTrackingMetrics, Five9.
Compare

VICIdial

VS

Uservoice

VS

VICIdial screenshot Uservoice screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.1 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

97% ?

Price

Price

free

by quote

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices.
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Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Uservoice pricing
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Uservoice FEATURES

  • Feedback Analytics
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Instant Answers
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation
Popular Clients

Popular Clients

PiCollage, Bing Ads, Full Contact
Company Email

Company Email

sales@vicidial.com
Contact Address

Contact Address

Tampa, Florida
USA
121 2nd St, Fl 4, San Francisco, CA 94105
Contact Phone

Contact Phone

+1-888-894-8424 1 (888) 840-0280
Languages Supported

Languages Supported

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, China, Germany, India, Japan
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Training
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
  • Marketo
  • Yammer
  • SalesForce
  • Zapier
  • Sugar CRM
  • Sent.ly
  • Crittercism
  • Wordpress
  • Microsoft Dynamics CRM
  • Zopim
  • Flowdock
  • Snap Engage
  • Campfire
  • Hively
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.

 

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on just a wide array of functionalities and adjustable pricing packages from a reliable Customer Support Software. Almost as essential as key features is a quality customer support. You want to make sure that when you have any questions about VICIdial or Uservoice, or you face some problems, or perhaps you’ll want to request a certain update or functionality beneficial to your business you can trust in a responsive and helpful customer support. See if services such as phone support, tickets or live chat are provided. It’s also a big plus if you can profit from personal training or at least an FAQ you can use.