Compare VICIdial vs. Uservoice

Getting the perfect Customer Support Software for your business is vital to boosting your company’s effectiveness. In our platform, it is simple to examine numerous solutions to see which one is the appropriate software for your requirements. Here you can match VICIdial vs. Uservoice and examine their overall scores (8.0 vs. 8.1, respectively) and user satisfaction rating (96% vs. 97%, respectively). You can even study the specifics of pricing, terms and conditions, plans, functions, tools, and more, and find out which software offers more advantages for your business. As a rule of thumb, select the software that allows you to add/remove features and pricing to match your sales growth or lack of it. We are aware that not all businesses have the time to test a wide range of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Freshdesk, Vocalcom Cloud Contact Center, CallTrackingMetrics.
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VICIdial

VS

Uservoice

VS

VICIdial screenshot Uservoice screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.1 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

97% ?

Price

Price

free

$20

Pricing Model

Pricing Model

Quote-based Monthly payment
Full Review

Full Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices.
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Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Uservoice pricing
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Uservoice FEATURES

  • Scale support with Instant Answers™
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Support Ticketing
  • Knowledge Base
  • Inspector™ – Know exactly who you’re talking to
  • Instant Answers™ – Automated self-service of common question
  • Support Analytics
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Feedback Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation
Popular Clients

Popular Clients

PiCollage, Bing Ads, Full Contact
Company Email

Company Email

sales@vicidial.com
Contact Address

Contact Address

Tampa, Florida
USA
121 2nd St, Fl 4, San Francisco, CA 94105
Contact Phone

Contact Phone

+1-888-894-8424 1 (888) 840-0280
Languages Supported

Languages Supported

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, China, Germany, India, Japan
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Training
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
  • Marketo
  • Yammer
  • SalesForce
  • Zapier
  • Sugar CRM
  • Sent.ly
  • Crittercism
  • Wordpress
  • Microsoft Dynamics CRM
  • Zopim
  • Flowdock
  • Snap Engage
  • Campfire
  • Hively
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Here are the Uservoice cost details:

Uservoice has four different pricing packages suited to various types of professionals and organizations.

Free. This no-cost plan from Uservoice offers essential customer management tools for those who excel when they work at things alone.

Standard. Priced at $20 per month per user, the Standard plan  flaunts the basic tools plus advanced features including Domain Aliasing, Enhanced Forums, and Export to Excel.

Enhanced. The Enhanced package starts at $55 per month per user. Together with Uservoice’s basic functions, the Enhanced plan is loaded with premium features such as Single Sign-On (SSO) support, Support Queues, Unlimited Custom Fields, Unlimited Feedback Forums, and Admin Permissions.

Pro. Designed and created for the consummate professional agent, the Pro package comes with a $95 price tag per month per user, but is loaded with all the functions and features any professional needs. The bundle comes with highly advanced functionalities including Complete Design Control and White Labeling, SSL-Encrypted Forum Communication, Access Controls, and Custom Terms of Service.

 

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on just a wide array of functionalities and adjustable pricing packages from a reliable Customer Support Software. Almost as essential as key features is a quality customer support. You want to make sure that when you have any questions about VICIdial or Uservoice, or you face some problems, or perhaps you’ll want to request a certain update or functionality beneficial to your business you can trust in a responsive and helpful customer support. See if services such as phone support, tickets or live chat are provided. It’s also a big plus if you can profit from personal training or at least an FAQ you can use.