Compare VICIdial vs. Uservoice

There are many Customer Support Software products in the market these days. The best way to find out which app fits your needs best is to check them side by side. For example, here you can compare VICIdial and Uservoice for their overall score (8.0 vs. 8.1, respectively) or their user satisfaction rating (96% vs. 97%, respectively). You can also review their features and pricing conditions along with other useful data below. When matching products make sure to analyze their similar capabilities and mark their differences to have a clearer picture of both deals. Similarly, keep in mind to evaluate other issues such as security, backup, ease-of-use, and customer service. We know that not all companies have enough time to test a large number of different products, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Five9, CallTrackingMetrics, Freshcaller.
Comparison

VICIdial

VS

Uservoice

VS

VICIdial screenshot Uservoice screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.1 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

97% ?

Price

Price

free

by quote

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices.
Easy Links
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Uservoice pricing
Phone No.

Phone No.

+1-888-894-8424 1 (888) 840-0280
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Contact Address

Contact Address

Tampa, Florida
USA
121 2nd St, Fl 4, San Francisco, CA 94105
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, China, Germany, India, Japan
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.

 

Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Training
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Uservoice FEATURES

  • Feedback Analytics
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Instant Answers
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation
Prominent Customers

Prominent Customers

PiCollage, Bing Ads, Full Contact
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
  • Marketo
  • Yammer
  • SalesForce
  • Zapier
  • Sugar CRM
  • Sent.ly
  • Crittercism
  • Wordpress
  • Microsoft Dynamics CRM
  • Zopim
  • Flowdock
  • Snap Engage
  • Campfire
  • Hively
Company Email

Company Email

sales@vicidial.com
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which solution will perform best for your business it might be a sensible idea to take a look at each service’s social metrics. Such metrics are usually a way to see how popular every software is and how large is its online presence. For instance, in case of Facebook VICIdial has 0 likes on their official page while Uservoice profile is liked by 5541 users.