Compare VICIdial vs. UservoiceGetting the perfect Customer Support Software for your business is vital to boosting your company’s effectiveness. In our platform, it is simple to examine numerous solutions to see which one is the appropriate software for your requirements. Here you can match VICIdial vs. Uservoice and examine their overall scores (8.0 vs. 8.1, respectively) and user satisfaction rating (96% vs. 97%, respectively). You can even study the specifics of pricing, terms and conditions, plans, functions, tools, and more, and find out which software offers more advantages for your business. As a rule of thumb, select the software that allows you to add/remove features and pricing to match your sales growth or lack of it. We are aware that not all businesses have the time to test a wide range of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Freshdesk, Vocalcom Cloud Contact Center, CallTrackingMetrics.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Learn more about VICIdial pricing||Learn more about Uservoice pricing|
|PiCollage, Bing Ads, Full Contact|
| Tampa, Florida|
|121 2nd St, Fl 4, San Francisco, CA 94105|
|+1-888-894-8424||1 (888) 840-0280|
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Canada, China, Germany, India, Japan|
|Types of Support|
Types of Support
VICIdial integrates with the following business systems and applications:
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Here are the Uservoice cost details:
Uservoice has four different pricing packages suited to various types of professionals and organizations.
Free. This no-cost plan from Uservoice offers essential customer management tools for those who excel when they work at things alone.
Standard. Priced at $20 per month per user, the Standard plan flaunts the basic tools plus advanced features including Domain Aliasing, Enhanced Forums, and Export to Excel.
Enhanced. The Enhanced package starts at $55 per month per user. Together with Uservoice’s basic functions, the Enhanced plan is loaded with premium features such as Single Sign-On (SSO) support, Support Queues, Unlimited Custom Fields, Unlimited Feedback Forums, and Admin Permissions.
Pro. Designed and created for the consummate professional agent, the Pro package comes with a $95 price tag per month per user, but is loaded with all the functions and features any professional needs. The bundle comes with highly advanced functionalities including Complete Design Control and White Labeling, SSL-Encrypted Forum Communication, Access Controls, and Custom Terms of Service.
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You shouldn’t count on just a wide array of functionalities and adjustable pricing packages from a reliable Customer Support Software. Almost as essential as key features is a quality customer support. You want to make sure that when you have any questions about VICIdial or Uservoice, or you face some problems, or perhaps you’ll want to request a certain update or functionality beneficial to your business you can trust in a responsive and helpful customer support. See if services such as phone support, tickets or live chat are provided. It’s also a big plus if you can profit from personal training or at least an FAQ you can use.