Compare VICIdial vs. UservoiceThere are many Customer Support Software products in the market these days. The best way to find out which app fits your needs best is to check them side by side. For example, here you can compare VICIdial and Uservoice for their overall score (8.0 vs. 8.1, respectively) or their user satisfaction rating (96% vs. 97%, respectively). You can also review their features and pricing conditions along with other useful data below. When matching products make sure to analyze their similar capabilities and mark their differences to have a clearer picture of both deals. Similarly, keep in mind to evaluate other issues such as security, backup, ease-of-use, and customer service. We know that not all companies have enough time to test a large number of different products, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Five9, CallTrackingMetrics, Freshcaller.
|Quote-based||Monthly payment | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices.
|Learn more about VICIdial pricing||Learn more about Uservoice pricing|
|+1-888-894-8424||1 (888) 840-0280|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
| Tampa, Florida|
|121 2nd St, Fl 4, San Francisco, CA 94105|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, China, Germany, India, Japan|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.
|Types of Support|
Types of Support
|PiCollage, Bing Ads, Full Contact|
VICIdial integrates with the following business systems and applications:
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If you are still having doubts about which solution will perform best for your business it might be a sensible idea to take a look at each service’s social metrics. Such metrics are usually a way to see how popular every software is and how large is its online presence. For instance, in case of Facebook VICIdial has 0 likes on their official page while Uservoice profile is liked by 5541 users.