Compare VICIdial vs. FreshserviceWe are here to simplify the whole process of assessing Customer Support Software products for you. For instance, on this page you can check the overall performance of VICIdial (8.0) and contrast it with the overall performance of Freshservice (9.4). You may also match their overall user satisfaction rating: VICIdial (96%) vs. Freshservice (97%). Similarly, lexamine their services in detail to determine which product can better address your company’s requirements. In general, any business solution must let you to quickly see the big picture, all the while allowing you quick access to the details. We did our best to prepare reviews of all popular Call Center Software services offered on the market, but among all the ones we reviewed these three caught our special attention: Freshcaller, CallTrackingMetrics, Five9.
|Quote-based||Free | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
|Learn more about VICIdial pricing||Learn more about Freshservice pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|American National Bank, Battery Giant, Rubik|
VICIdial integrates with the following business systems and applications:
Third party Integrations
| Tampa, Florida|
| 311 California St.|
San Francisco, CA, 94104
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Sprout (Free up to 3 agents and 100 free assets):
Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):
Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):
Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
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If you continue having doubts about which service will be best for your company it might be a sound idea to analyze each service’s social metrics. These metrics are usually an indicator of how popular every product is and how large is its online presence. For example, in case of Facebook VICIdial has 0 likes on their official profile while Freshservice profile is liked by 7557 people.