|Quote-based||Free | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
|Learn more about VICIdial pricing||Learn more about Freshservice pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|American National Bank, Battery Giant, Rubik|
VICIdial integrates with the following business systems and applications:
Third party Integrations
| Tampa, Florida|
| 311 California St.|
San Francisco, CA, 94104
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Sprout (Free up to 3 agents and 100 free assets):
Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):
Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):
Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
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If you continue having doubts about which service will be best for your company it might be a sound idea to analyze each service’s social metrics. These metrics are usually an indicator of how popular every product is and how large is its online presence. For example, in case of Facebook VICIdial has 0 likes on their official profile while Freshservice profile is liked by 7557 people.