Compare VICIdial vs. FreshserviceThe best Customer Support Software is a service that can address your company’s specific requirements. You can determine which alternative is best suited for your industry if you compare several products before you decide which one is the best. For example, VICIdial and Freshservice are scored at 8.0 and 9.4, respectively, for overall quality and performance. Likewise, VICIdial and Freshservice have a user satisfaction rating of 96% and 97%, respectively, which shows the general satisfaction they get from customers. Even better, get in touch with an existing client of the software and solicit their opinion concerning the software in question. We are aware that not all companies have the time to test a wide range of different services, so we created a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Freshdesk, Five9, CallTrackingMetrics.
|Quote-based||Free | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
|List of Features|
List of Features
| Tampa, Florida|
| 311 California St.|
San Francisco, CA, 94104
|Learn more about VICIdial pricing||Learn more about Freshservice pricing|
|American National Bank, Battery Giant, Rubik|
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Canada, International, China, Germany, India, Japan|
VICIdial integrates with the following business systems and applications:
Third party Integrations
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Sprout (Free up to 3 agents and 100 free assets):
Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):
Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):
Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
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Please pay attention to the fact that even though both VICIdial and Freshservice may offer an excellent range of features every software could be aimed at a different company size. If you are studying different apps you may want to pay attention to a company size they are aimed at. Specific elements might scale up with no problem for big enterprises but if you run a small or medium business it’s often better to stay away from paying for advanced features that you may never have a chance to use.