What is better TeamSupport or OneDesk? Different organizations want different types of Help Desk Software. To understand well which one meets your requirements, consider assessing various options feature by feature an taking into consideration their terms and pricing. Furthermore, you can get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: TeamSupport (9.1) vs. OneDesk (8.2) for overall quality and functionality; TeamSupport (99%) vs. OneDesk (99%) for user satisfaction rating. Analyze their strong and weak points and decide which software is a better option for your company. A simple, practical way is to write the strengths and weaknesses of both applications next to each other and find out which software has more benefits.
In the event you need to quickly identify the top Customer Support Software according to our review team we advise you check out the following services: Freshdesk, Freshdesk Omni, Zendesk.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
When you pick a service that you are sure will be an actual asset for your company you shouldn’t simply pay attention to what professionals have to say about it. Quite frequently individual experience with the app may change, depending on specific goals and needs. This is why in our reviews we also offer our User Satisfaction Rating for every service to give you a reliable impression of how real users of TeamSupport and OneDesk rate their contact with the software. Our algorithm is based on advanced analysis of product appearances on other websites, social networks as well as blogs, so you will get a complete and credible picture of what other users think about each service. In this case TeamSupport got a total satisfaction rating at 99% while for OneDesk 99% of people claim they had an enjoyable experience with it.
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