What is better Zendesk or Support Hero? If you want a reliable Knowledge Management Software product for your enterprise you need to make time to assess various solutions. It doesn’t have to be difficult, and can be as quick as matching their functions in a table like the one below. You will also get a good idea how each product functions. For instance, on this page you can check Zendesk’s overall score of 9.7 and compare it against Support Hero’s score of 7.7; or Zendesk’s user satisfaction level at 98% versus Support Hero’s N/A% satisfaction score.
The assessment will allow you to spot the pros and cons of each service, and choose which one matches your requirements better. Beyond the robust features, the solution that is easy to understand and use is always the better option.
Our experts made sure to prepare reviews of all popular Customer Support Software solutions available out there, but among them these three deserved our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
No Knowledge Management Software will manate to cover all the needs of a business. Though key features of Zendesk and Support Hero are important you should also carefully study the integrations offered by a given software. In many cases your team will already be working with other types of SaaS software in your company and it’s definitely wiser to go with software that integrate well with each other. With that approach you can be certain of a reliable exchange of data between your teams and software used, which can really reduce time devoted to migrating between one software and the next.
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