What is better Zendesk or Salesforce Knowledge? Various companies need different types of Knowledge Management Software. To learn which solution meets your requirements, consider assessing various solutions feature by feature along with their conditions and costs. Furthermore, you can get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: Zendesk (9.7) vs. Salesforce Knowledge (8.8) for general quality and usefulness; Zendesk (98%) vs. Salesforce Knowledge (100%) for user satisfaction rating. Examine their strong and weak points and see which software is a better option for your company. A simple, practical tip is to write the strengths and weaknesses of both applications next to each other and check which software is better.
Currently, the leading products in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
You don’t want exclusively a broad range of functionalities and scalable pricing from a reliable Knowledge Management Software. Almost as essential as main features is a top-notch customer support. You want to ensure that in a situation where you have any questions about Zendesk or Salesforce Knowledge, or you run into a problem, or maybe you’ll want to request a specific update or functionality useful to your company you can rely on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are offered. Additionally, it’s a big plus if you are able to benefit from personal training or at least a knowledge base you can use.
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