What is better Zailab or Five9? Different companies need different types of Customer Support Software. To understand well which solution suits you, think about evaluating various alternatives feature by feature including their conditions and pricing. Likewise, you may get a quick idea of their general performance and customer feedback by checking our smart scoring system.
The results are: Zailab (8.0) vs. Five9 (8.6) for general quality and efficiency; Zailab (N/A%) vs. Five9 (91%) for user satisfaction rating. Examine their strong and weaker points and decide which software is a better option for your company. A simple, practical way is to note down the strengths and weaknesses of both applications side by side and check which software is better.
In the event you want to quickly locate the best Call Center Software according to our review team we recommend you check out one of these services: Freshdesk Contact Center, Zendesk, JustCall.
Zailab uses a simple but sophisticated usage-based payment model. Contact the vendor for more enterprise pricing information and other product details.
Zailab is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, productive, and productive.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
It may not always be sufficient to simply compare Zailab and Five9 against one another. Although specific functionalities, cost and customer experience are all important and should be taken into account when making a final choice, you should also take a look at the recognition and awards claimed by every app. In many cases a less dominant product may turn out to be an excellent choice that was a winner of many SaaS awards such as our Supreme Software Award which reveals that regardless of limited market presence it’s a significant rival to the solutions that rule the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
